fix problems on RBC Caribbean [iphone]

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—— Run into issues on RBC Caribbean? Get help pending when official support gets back to you!

RBC Caribbean
Info:
company: RBC Financial (Caribbean) Limited
: http://www.caribbeandigital.rbc.com
: www.caribbeandigital.rbc.com
Chat with our AI-based RBC Caribbean Support
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Crashes issue

Crashes when reading secure messages

Fix: Clear the app cache by deleting and reinstalling the app. This can help resolve any corrupted data that may be causing the crashes. OR Ch... ⇲

Crashes when viewing alert details

Fix: Try restarting your iPhone. This can help clear temporary glitches that may be causing the app to crash. OR If the issue persists, consid... ⇲

Cannot view statements without app crashing

Fix: Clear the app cache by deleting and reinstalling the app to resolve any corrupted data issues. OR Try accessing your statements through t... ⇲
 
Features issue

Wire transfer and send to other bank options removed

Fix: Check the app's FAQ or help section for any updates regarding wire transfer features. Sometimes, features may be temporarily disabled for ma... ⇲

Limited functionality compared to other banking apps

Fix: Explore the app settings to see if there are any hidden features or options that can enhance functionality. Sometimes, features are not imme... ⇲

No option for sender or recipient to pay wire transfer fees

Fix: Review the app's help section to see if there are any guidelines on how fees are handled for wire transfers. OR If you need to send a wir... ⇲

No real-time transaction postings

Fix: Check your account settings to ensure that notifications for transactions are enabled. Go to Settings > Notifications and ensure that transa... ⇲
 
Notifications issue

No instant mobile notifications for transactions

Fix: Enable push notifications for the app. Go to Settings > Notifications > RBC Caribbean and ensure that Allow Notifications is turned on. OR... ⇲

No push notifications for deposits or withdrawals

Fix: Ensure that notifications are enabled in the app settings. Go to Settings > Notifications > RBC Caribbean and check if all relevant notifica... ⇲
 
Privacy issue

No option to stop paper mails for credit card accounts

Fix: Log into your online banking account through a web browser and look for preferences regarding paperless statements or communication settings... ⇲
 
UI issue

Some text is dark in dark mode

Fix: Adjust the app's theme settings if available. Some apps allow you to customize the color scheme within the app settings. OR Switch to lig... ⇲
 
Compatibility issue

No Touch ID support

Fix: Check if the app has been updated to the latest version, as newer versions may include support for Touch ID. OR Consider using Face ID if... ⇲

No Face ID support

Fix: Ensure that your device is compatible with Face ID and that it is enabled in your device settings. Go to Settings > Face ID & Passcode to ch... ⇲

No ability to use Apple Pay with credit cards

Fix: Check if your credit card is eligible for Apple Pay. Go to Wallet & Apple Pay in your device settings to see if the card can be added. OR... ⇲
 
Login issue

Manual password entry required every time

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option during login. Enable this feature if available. OR Consider using a passw... ⇲
 
Updates issue

Update required message despite being updated

Fix: Restart your iPhone to clear any temporary glitches that may be causing the app to think it needs an update. OR Delete the app and reinst... ⇲
 
Bugs issue

Incorrect amount display when confirming payments

Fix: Double-check the payment details before confirming. If the issue persists, try logging out and back into the app to refresh the session. O... ⇲
 
Customization issue

Lacks widgets

Fix: Check if the app has any widget options in the app settings or on the home screen. Some apps allow you to add widgets for quick access. OR... ⇲
 
Security issue

No lock card feature

Fix: Check the app's security settings to see if there is an option to temporarily lock your card for security purposes. OR If the feature is... ⇲
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 what users are saying
Good experience
53.7%

Bad experience
31.7%

Neutral
14.6%

~ from our NLP analysis of 82 combined software ratings.

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FIDSECURE

 Private Data RBC Caribbean collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics