fix problems on Stan [iphone]

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Stanford Health Care MyHealth
Info:
company: Stanford Health Care
: http://www.stanfordhealthcare.org
: myhealth.stanfordhealthcare.org
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Payments issue

Limited messaging options for billing

Fix: If you need to discuss billing issues, use the app's messaging feature to send a general inquiry about billing. Be specific about your issue... ⇲
 
UI issue

Appointment scheduling redirects to phone call

Fix: To schedule appointments without calling, check if there are specific times or types of appointments that can be booked directly through the... ⇲

Outdated app design

Fix: Familiarize yourself with the current layout and features of the app. Sometimes, learning the new design can help you navigate it more effec... ⇲
 
Notifications issue

Notifications not clearly accessible

Fix: Check your notification settings on your iPhone. Go to Settings > Notifications > MyHealth and ensure that notifications are enabled. You ca... ⇲
 
Screen issue

Screen view does not rotate for landscape use

Fix: If the app does not support landscape mode, you can try using the iPad's accessibility features. Go to Settings > Display & Brightness and e... ⇲
 
Login issue

Frequent password re-entry required

Fix: To reduce the frequency of password re-entry, check if the app has a 'Remember Me' option when logging in. If available, enable it to stay l... ⇲

No saved password functionality

Fix: Manually enter your password each time, or use a password manager to store and autofill your password when logging in. OR Consider using... ⇲
 
Support issue

Messages often go unanswered

Fix: If you find that messages are going unanswered, try to be as clear and concise as possible in your inquiries. Include all relevant informati... ⇲

Long wait times for appointments

Fix: To minimize wait times, try to book appointments during off-peak hours, such as mid-mornings or early afternoons. This can sometimes lead to... ⇲
 
Settings issue

No option to book covering physicians

Fix: If you need to see a covering physician, check if the app has a general appointment request feature. Use this to specify that you want to se... ⇲

Strict late policy not clearly communicated

Fix: Review the app for any sections related to policies or FAQs that might clarify the late policy. If not found, consider checking the Stanford... ⇲
 
Bugs issue

Unrequested appointments created

Fix: If you notice unrequested appointments, check your appointment history in the app to see if you accidentally confirmed any. If so, you can c... ⇲

Inaccurate information due to provider non-participation

Fix: Double-check any critical information with your healthcare provider directly to ensure accuracy. Use the app as a supplementary tool rather... ⇲

Overall app functionality has declined

Fix: Regularly check for app updates in the App Store to ensure you are using the latest version, which may include bug fixes and improvements.... ⇲
 
Syncing issue

Lack of integration with Epic MyChart Central

Fix: If you use both apps, manually check both for updates. Keep a list of what information you need from each app to streamline your process.... ⇲
 
Crashes issue

Stan crashes when accessing after-visit summaries

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for MyHealth, and check for updates. If an update is avai... ⇲
 
Contacts issue

Issues adding contacts with similar names

Fix: When adding contacts, ensure you are entering additional identifying information (like a middle name or initials) to differentiate between s... ⇲
 
Compatibility issue

Fails to support Apple password or keychain

Fix: Manually enter your password into the app. If you have trouble remembering it, consider writing it down temporarily in a secure location unt... ⇲

Video app only available on mobile phones

Fix: If you need to use the video feature, consider using your mobile phone instead of a tablet or computer. This will allow you to access the vi... ⇲

Limited features for older devices

Fix: If your device is older, consider upgrading to a newer model if possible, as this may improve app performance and access to features. OR... ⇲
 
Messages issue

Confusing interface for receiving messages

Fix: Take some time to explore the app's interface. Familiarize yourself with where messages are located and how to navigate to them. Look for a... ⇲

Messaging feature unstable and buggy

Fix: If the messaging feature is unstable, try logging out of the app and then logging back in. This can refresh your session and resolve minor b... ⇲
 
Security issue

Complex password management cumbersome

Fix: Consider simplifying your password by using a passphrase that is easier to remember but still secure. This can reduce the complexity of mana... ⇲
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 what users are saying
Good experience
67.9%

Bad experience
18.9%

Neutral
13.2%

~ from our NLP analysis of 1,322 combined software ratings.

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 Private Data Stan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data