fix problems on Self-Help CU [iphone]

—— Run into issues on Self-Help CU ? Get help pending when official support gets back to you!

Self-Help CU Mobile Banking

Info:

company: Self-Help Credit Union

: http://www.self-help.org/contact-us

Chat with our AI-based Self-Help CU Support

🛠️ Common Self-Help CU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Self-Help CU crashes frequently

Fix: 1. Restart your iPhone: Hold down the power button and slide to power off. Wait a few seconds, then turn it back on. This can clear temporar... ⇲

Unable to log in

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. Try opening a web page to confirm connectivity. 2. Ve... ⇲

Updates issue

Basic information missing after update

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Reopen the app... ⇲

No updates in a long time

Fix: 1. Check the App Store: Go to the App Store and check if there are any updates available for the Self-Help CU app. If there are, update the... ⇲

Bugs issue

Mobile deposit feature not working

Fix: 1. Ensure proper lighting: When taking a picture of the check, make sure you are in a well-lit area and that the check is flat and free of w... ⇲

Incorrect balance displayed

Fix: 1. Refresh the app: Pull down on the screen to refresh the account balance. This can help update the displayed information. 2. Check for upd... ⇲

Registration issue

User registration disabled for deposits

Fix: 1. Check for notifications: Sometimes, banks may disable features temporarily for maintenance. Check your email or app notifications for any... ⇲

Network issue

Error message 'cannot contact server'

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. Try opening a web page to confirm connectivity. 2. Re... ⇲

Inconsistent app availability

Fix: 1. Check for outages: Visit the bank's website or social media pages to see if there are any reported outages or maintenance periods. 2. Res... ⇲

Crashes issue

Self-Help CU closes after entering credentials

Fix: 1. Restart your iPhone: Hold down the power button and slide to power off. Wait a few seconds, then turn it back on. This can clear temporar... ⇲

Security issue

Security questions required too often

Fix: 1. Ensure you are using the correct login credentials: If you are entering incorrect information, the app may prompt for security questions... ⇲

No thumb or facial authentication

Fix: 1. Check device settings: Go to Settings > Face ID & Passcode or Touch ID & Passcode and ensure that Face ID or Touch ID is enabled for the... ⇲

Inability to lock cards or connect to digital wallets

Fix: 1. Check app features: Review the app's features to confirm if card locking and digital wallet connections are supported. If not, use the ba... ⇲

Notifications issue

No notifications for account changes

Fix: 1. Check notification settings: Go to Settings > Notifications > Self-Help CU and ensure that notifications are enabled. 2. Update the app:... ⇲

Self-Help CU does not recognize login ID

Fix: 1. Verify your login ID: Double-check for any typos or errors in your login ID. If you have forgotten it, use the 'Forgot Login ID' option i... ⇲

Compatibility issue

Limited functionality compared to browser

Fix: 1. Use the browser for advanced features: If certain features are not available in the app, consider using the bank's website on a browser f... ⇲

Two similar apps causing confusion

Fix: 1. Identify the correct app: Ensure you have the official Self-Help CU Mobile Banking app by checking the developer name in the App Store. L... ⇲

UI issue

Self-Help CU not optimized for landscape mode

Fix: 1. Use the app in portrait mode: Until the app is updated for landscape mode, use it in portrait mode for the best experience. 2. Check for... ⇲

Glitches issue

Frequent glitches during transactions

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches persist during transactions. 2. Check your internet connec... ⇲