fix problems on Monitor & Control [iphone]

—— Run into issues on Monitor & Control? Get help pending when official support gets back to you!

Monitor & Control

Info:

company: Sony Corporation

: https://www.sony.net/ccmc/help/

Chat with our AI-based Monitor & Control Support

🛠️ Common Monitor & Control Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Monitor & Control requests excessive permissions

Fix: Go to your iPhone's Settings, scroll down to find the Monitor & Control app, and tap on it. Review the permissions requested by the app and... ⇲

Connection process is confusing

Fix: Follow the app's official user guide or tutorial videos to familiarize yourself with the connection process. Make sure to have your camera a... ⇲

Network issue

Frequent connection failures

Fix: Ensure that both your iPhone and the camera are connected to a strong and stable Wi-Fi network. If possible, reduce the distance between the... ⇲

Requires external router for multi-cam setup

Fix: Set up a dedicated Wi-Fi network using a portable router to connect all your cameras and devices for a more stable multi-cam setup. OR If... ⇲

Audio issue

No audio monitoring feature

Fix: Use an external audio monitoring device or app that can run alongside Monitor & Control. This will allow you to monitor audio levels while u... ⇲

Lack of audio meters

Fix: Utilize an external audio meter or a dedicated audio monitoring app to keep track of audio levels while using Monitor & Control for video mo... ⇲

Customization issue

No support for custom LUTs

Fix: Use a different app that supports custom LUTs for your video monitoring needs, or apply LUTs in post-production instead of during monitoring... ⇲

Inability to import custom LUTs

Fix: Use a different app that allows for custom LUT imports if this feature is essential for your workflow. OR Consider applying LUTs in post-... ⇲

UI issue

No aspect ratio overlay

Fix: Use a physical aspect ratio guide or overlay on your camera's viewfinder to help frame your shots correctly until the app adds this feature.... ⇲

No desqueeze option for anamorphic lenses

Fix: Manually calculate the desqueeze factor and adjust your framing accordingly while using the app, or use a different app that supports this f... ⇲

Video issue

Inconsistent frame rates

Fix: Ensure that your camera settings match the frame rate settings in the app. Check for any updates to the app that may address frame rate issu... ⇲

No gamma assist for A7Siii

Fix: Use an external monitor that provides gamma assist features while shooting with the A7Siii, or adjust your camera settings to compensate for... ⇲

No MM value display for SLog3

Fix: Use an external monitor that can display MM values while shooting in SLog3, or manually calculate exposure using a separate light meter. O... ⇲

Compatibility issue

Limited camera support

Fix: Check the app's official website or user forums for a list of supported cameras and consider using a compatible model if possible. OR Loo... ⇲

Limited functionality for A7IV

Fix: Check for firmware updates for the A7IV that may improve compatibility and functionality with the app. OR Explore alternative apps that o... ⇲

Camera issue

No focus peaking

Fix: Use an external focus peaking monitor or a different app that offers focus peaking functionality while shooting. OR Manually check focus... ⇲

Freezing issue

Monitor & Control freezes during streaming

Fix: Close other background apps on your iPhone to free up resources and ensure that the Monitor & Control app has enough processing power to fun... ⇲

Screen issue

No option to lock screen rotation

Fix: Use the iPhone's built-in screen rotation lock feature by swiping down from the top right corner to access the Control Center and tapping th... ⇲

Slow issue

Lag in monitor image

Fix: Reduce the resolution or frame rate settings in the app to see if that improves the lag. Ensure that your Wi-Fi connection is strong and sta... ⇲

Privacy issue

Privacy concerns regarding data collection

Fix: Review the app's privacy policy to understand what data is collected and how it is used. Adjust your privacy settings on your iPhone to limi... ⇲