fix problems on CyberGhost [iphone]

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—— Run into issues on CyberGhost? Get help pending when official support gets back to you!

CyberGhost: Safe & Private VPN
Info:
company: CyberGhost SRL
: http://support.cyberghostvpn.com
: www.cyberghostvpn.com
Chat with our AI-based CyberGhost Support
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Network issue

Laggy connections

Fix: 1. Switch servers: If you experience lag, try connecting to a different server. Some servers may be overloaded, leading to slower speeds. 2... ⇲

Frequent disconnections

Fix: 1. Change the VPN protocol: Go to the app settings and try switching to a different VPN protocol, as some protocols may be more stable than... ⇲

CyberGhost crashes internet

Fix: 1. Restart the app: Close the CyberGhost app completely and reopen it to reset the connection. 2. Clear app cache: Go to your iPhone settin... ⇲

CyberGhost blocks internet after sleep mode

Fix: 1. Adjust sleep settings: Go to your iPhone settings, navigate to Display & Brightness, and adjust the Auto-Lock settings to a longer durati... ⇲

Reduced internet speed on iOS

Fix: 1. Change the VPN server: Connect to a different server that may have less traffic or is closer to your location to improve speed. 2. Selec... ⇲

CyberGhost locks phone from connecting to networks

Fix: 1. Disable VPN before switching networks: Before changing Wi-Fi networks, manually disconnect the VPN in the CyberGhost app to avoid connect... ⇲
 
Security issue

Spyware concerns

Fix: 1. Review the privacy policy: Read CyberGhost's privacy policy to understand how your data is handled. Look for information on data logging... ⇲
 
Settings issue

Inability to turn off VPN without deleting app

Fix: 1. Use the app's settings: Check the app settings for an option to disconnect or turn off the VPN without deleting the app. Look for a 'Disc... ⇲

Limited control over location selection

Fix: 1. Use the search feature: If the app has a search function, use it to find specific locations instead of scrolling through the list. 2. Ch... ⇲
 
Video issue

Limited streaming server options

Fix: 1. Use the search feature: If the app has a search function, use it to find streaming servers specifically designed for services like Netfli... ⇲

Netflix access issues

Fix: 1. Connect to a dedicated Netflix server: In the CyberGhost app, look for servers labeled specifically for Netflix streaming and connect to... ⇲
 
Support issue

Customer service issues

Fix: 1. Use in-app support: Check if the CyberGhost app has a support or help section where you can find FAQs or submit a ticket for assistance.... ⇲
 
Payments issue

Lifetime subscription confusion

Fix: 1. Review your account details: Log into your CyberGhost account on their website and check your subscription status to clarify what your li... ⇲
 
UI issue

New interface lacks control

Fix: 1. Explore the settings: Take time to explore the new interface and familiarize yourself with the settings and options available. Look for a... ⇲
 
Account issue

Inaccurate device usage count

Fix: 1. Log out and log back in: Sometimes, logging out of your CyberGhost account and then logging back in can refresh the usage count. 2. Chec... ⇲
 
Notifications issue

Unreliable notifications for VPN status

Fix: 1. Check notification settings: Go to your iPhone settings, find the CyberGhost app, and ensure that notifications are enabled. 2. Reinstal... ⇲
 
Data issue

High data usage

Fix: 1. Monitor data usage: Use your iPhone's built-in data usage tracker to monitor how much data the CyberGhost app is using. Go to Settings >... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
79.5%

Bad experience
16.7%

Neutral
3.9%

~ from our NLP analysis of 35,571 combined software ratings.

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 Private Data CyberGhost collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 1-Month Plan: $11.99 For CyberGhost: VPN & WiFi Proxy
  2. 12-Month Plan: $49.99 All Premium features and servers
  3. 1-Month Plan: $9.99 For CyberGhost: VPN & WiFI Proxy
  4. 1-Month Plan: $9.99 All Premium features and servers
  5. 12-Month Plan: $79.99 All Premium features and servers
  6. 1-Week Plan: $6.99 For CyberGhost: VPN & WiFi Proxy
  7. 6 Months Plan: $39.99 For CyberGhost: VPN & WiFi Proxy
  8. 3 Months Plan: $24.99 For CyberGhost: VPN & WiFi Proxy
  9. 12-Month Plan: $59.99 All Premium features and servers
  10. 3 Months Plan: $14.99 For CyberGhost: VPN & WiFI Proxy