fix problems on VeWorld [iphone]

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—— Run into issues on VeWorld? Get help pending when official support gets back to you!

VeWorld
Info:
company: VECHAIN FOUNDATION SAN MARINO SRL
: https://support.veworld.com/
: www.veworld.com
Chat with our AI-based VeWorld Support
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Support issue

No street address provided

Fix: Check the app's settings or profile section to see if there is an option to input or view your address. If not, consider using a temporary a... ⇲

Useless chat bot

Fix: Try rephrasing your questions or commands to see if the chatbot can understand better. Sometimes, using simpler language can yield better re... ⇲

Customer support unresponsive

Fix: Document your issues and try reaching out through different channels, such as social media or community forums, where responses may be quick... ⇲
 
Settings issue

Lack of export information

Fix: Check if there is an option in the app settings to export data. If not, consider taking screenshots of important information as a temporary... ⇲
 
Payments issue

Requires VTHO for withdrawals

Fix: Ensure you have enough VTHO in your wallet for the transaction. You can acquire VTHO through exchanges or by participating in the VeChain ne... ⇲

Error messages when sending funds

Fix: Double-check the recipient's address for accuracy. A small mistake can lead to error messages when sending funds. OR Ensure that your app... ⇲

Insufficient funds error despite having balance

Fix: Check if there are any pending transactions that may be using your balance. Go to your transaction history to verify. OR Try logging out... ⇲

Requires gas fees for transactions

Fix: Ensure you have enough native tokens in your wallet to cover gas fees before initiating transactions. OR Consider using a different netwo... ⇲
 
Camera issue

QR reader may not work

Fix: Ensure your camera permissions are enabled for the app. Go to your iPhone settings, find the app, and check if camera access is allowed. O... ⇲
 
Crashes issue

VeWorld is completely unusable

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the app off the scre... ⇲

VeWorld fails to open

Fix: Restart your iPhone to clear any temporary glitches that may be preventing the app from opening. OR Check for updates in the App Store an... ⇲
 
Loading issue

VeWorld loops on upgrade or backup

Fix: Clear the app cache if the option is available in the settings. This can help resolve looping issues during upgrades. OR If the app conti... ⇲
 
Bugs issue

Biometric bug makes buttons useless

Fix: Disable biometric authentication temporarily in the app settings and use a password instead until the bug is fixed. OR Restart your devic... ⇲

VeWorld does not show correct USD value

Fix: Refresh the app or check your internet connection, as a poor connection can lead to outdated information being displayed. OR Manually che... ⇲
 
Account issue

No keystore option for account recovery

Fix: Check if there are alternative recovery options available in the app settings, such as recovery phrases or email recovery. OR Consider ke... ⇲
 
Compatibility issue

No support for other tokens

Fix: Check if there are updates available for the app that may include support for additional tokens. Update the app if necessary. OR Look for... ⇲

Transaction signing issues with Ledger

Fix: Ensure that your Ledger device is updated to the latest firmware version, as outdated firmware can cause signing issues. OR Check the con... ⇲
 
Customization issue

Lack of tips and context for usage

Fix: Explore the app's help section or user guide if available, as it may contain useful tips and context for using the app effectively. OR Lo... ⇲
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 what users are saying
Good experience
91.1%

Bad experience
5.9%

Neutral
3.1%

~ from our NLP analysis of 1,554 combined software ratings.

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 Private Data VeWorld collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics