—— Run into issues on Pet Care, ID & GPS Tracker? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the app settings to ensure that the calendar sync is enabled. Go to Settings > Calendar > Sync and select the appropriate option (e.g.... ⇲
Fix: Verify that location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure that the Pet Care app is set... ⇲
Fix: If the registration process is lengthy, consider using a social media account (if available) to sign up, as this can simplify the process. L... ⇲
Fix: Clear the app's cache by deleting and reinstalling the app. This can help remove any corrupted data that may be causing the crashes. To do t... ⇲
Fix: Ensure that your subscription is active. Go to Settings > [your name] > Subscriptions and check if the Pet Care subscription is listed and a... ⇲
Fix: Review your subscription details in the app or in your iPhone settings to understand the charges. Go to Settings > [your name] > Subscriptio... ⇲
Fix: Check if there is an update available for the app that may include this feature. Go to the App Store and update the app if necessary. OR... ⇲
Fix: Ensure that you have a stable internet connection during the activation process. If you're on Wi-Fi, try switching to cellular data or vice... ⇲
Fix: Check if location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure that the Pet Care app is allowed... ⇲
Fix: Check if the pets are still listed in your account by logging into the app and navigating to the pet profile section. Sometimes, pets may no... ⇲