—— Run into issues on NetXInvestor? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you are using the latest version of the NetXInvestor™ Mobile app. Go to the App Store, search for the app, and check for updates... ⇲
Fix: After submitting a mobile deposit, check your email for a confirmation message. If you do not receive one, check the app's deposit history s... ⇲
Fix: Clear the app's cache by going to your iPhone's Settings > General > iPhone Storage > NetXInvestor™ Mobile. Tap on 'Offload App' to remove t... ⇲
Fix: Go to your iPhone's Settings > Touch ID & Passcode. Ensure that Touch ID is enabled for the NetXInvestor™ Mobile app. If it is already enabl... ⇲
Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
Fix: Manually enter your credentials into the app instead of using a password manager. Ensure that your password is strong and secure to maintain... ⇲
Fix: Regularly update the app to the latest version to ensure you have the latest performance improvements and bug fixes. Check the App Store for... ⇲
Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where specific features are located to improve your navi... ⇲
Fix: Take some time to explore the app's menu and familiarize yourself with its layout. Create a mental map of where key features are located to... ⇲
Fix: Check the app settings to see if there are options to customize the data displayed. Look for any settings that allow you to choose which dat... ⇲
Fix: Check if there are any settings within the app that allow you to customize the information displayed. Look for options related to dividends... ⇲
Fix: Regularly check for updates in the App Store to ensure you have the latest features and improvements. If updates are infrequent, consider us... ⇲
Fix: Check the app for any help or support sections that may provide alternative contact methods, such as email or chat support. OR If you nee... ⇲
Fix: Ensure that you are following the correct steps for mobile deposits, including taking clear images of the check and ensuring it is properly... ⇲
Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates and install them if... ⇲
Fix: Ensure that you are using the same version of the app on all devices. Check for updates on each device to ensure consistency. OR If you n... ⇲