fix problems on Equity Bank [iphone]

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Equity Bank
Info:
company: Equity Bank
: https://www.equitybank.com/contact-us
: www.equitybank.com
Chat with our AI-based Equity Bank Support
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Bugs issue

Incorrect balance displayed

Fix: 1. Refresh the app: Pull down on the account screen to refresh the balance. This can help update the displayed information. 2. Log out and l... ⇲
 
Slow issue

Takes a long time to open account details

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. A weak connection can slow down loading times. 2. Clea... ⇲

Long wait time for mobile deposits

Fix: 1. Ensure good lighting and a clear image: When making a mobile deposit, ensure the check is well-lit and the image is clear to avoid proces... ⇲
 
Crashes issue

Mobile deposit feature crashes

Fix: 1. Ensure good lighting: When taking pictures for mobile deposits, ensure you have adequate lighting and that the check is flat and well-ali... ⇲
 
Login issue

Face ID login fails frequently

Fix: 1. Re-enable Face ID: Go to Settings > Face ID & Passcode, and ensure that the Equity Bank app is enabled for Face ID. If it is already enab... ⇲

Requires text confirmation for login

Fix: 1. Check settings: Go to the app settings and see if there is an option to remember your device or to reduce the frequency of text confirmat... ⇲
 
Notifications issue

Deposit alerts are excessive

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Equity Bank and customize the alert settings to reduce the frequency or ty... ⇲
 
UI issue

Dated interface compared to other banking apps

Fix: 1. Provide feedback within the app: While you cannot contact developers, you can often find a feedback option within the app settings to exp... ⇲
 
Compatibility issue

Requires multiple apps for different functions

Fix: 1. Check for app updates: Ensure you have the latest version of the Equity Bank app, as they may consolidate features in future updates. O... ⇲
 
Security issue

Random password change prompts

Fix: 1. Check security settings: Go to the app settings and review your security settings. Ensure that you are not set to change passwords freque... ⇲
 
Account issue

Inconsistent account visibility

Fix: 1. Refresh the app: Pull down on the account screen to refresh the information displayed. 2. Log out and log back in: This can sometimes res... ⇲

Issues with check deposits not posting

Fix: 1. Verify deposit status: Check the app for any notifications regarding the status of your deposit. Sometimes, it may take longer than expec... ⇲
 
Updates issue

Equity Bank down for maintenance frequently

Fix: 1. Check for scheduled maintenance: Look for any notifications within the app or on the bank's website regarding scheduled maintenance times... ⇲

Equity Bank updates cause navigation issues

Fix: 1. Familiarize yourself with the new layout: After an update, take some time to explore the app and get accustomed to any changes in navigat... ⇲
 
Support issue

Unreliable customer support response

Fix: 1. Use in-app support: Check if the app has a support or help section that may provide quicker answers to common issues. OR 2. Explore FA... ⇲
 
Customization issue

Inability to turn off certain features

Fix: 1. Explore app settings: Go to the app settings and look for options to disable or customize features you do not want to use. OR 2. Check... ⇲
 
Installation issue

Need to delete and reinstall app for mobile deposits

Fix: 1. Clear app cache: Instead of deleting, try offloading the app to clear cache without losing data, then reopen it to see if mobile deposits... ⇲
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 what users are saying
Good experience
81.9%

Bad experience
13.5%

Neutral
4.5%

~ from our NLP analysis of 1,897 combined software ratings.

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 Private Data Equity Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics