fix problems on HDlivecam [iphone]

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—— Run into issues on HDlivecam? Get help pending when official support gets back to you!

HDlivecam
Info:
company: 志强 刘
: http://exwebsvr.smartcloudcon.com/ikan/agreement/
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Network issue

camera loses connectivity

Fix: 1. Check Wi-Fi connection: Ensure that your camera is connected to the correct Wi-Fi network and that the network is stable. You can do this... ⇲

camera shows offline despite being on

Fix: 1. Check power and connections: Ensure the camera is powered on and properly connected to the Wi-Fi network. 2. Restart the camera: Unplug t... ⇲

requires frequent reconnections

Fix: 1. Check Wi-Fi stability: Ensure your Wi-Fi network is stable and not experiencing interruptions. 2. Move the camera closer to the router: I... ⇲
 
Installation issue

setup process is difficult

Fix: 1. Follow the user manual: Refer to the user manual for step-by-step instructions on setting up the camera. Make sure to follow each step ca... ⇲
 
Privacy issue

requires location data at all times

Fix: 1. Adjust location settings: Go to Settings > Privacy > Location Services. Find HDlivecam and set it to 'While Using the App' instead of 'Al... ⇲

privacy concerns with app functionality

Fix: 1. Review privacy settings: Go to Settings > Privacy on your iPhone and review the permissions granted to HDlivecam. Adjust them as necessar... ⇲
 
Crashes issue

cloud service crashes during purchase

Fix: 1. Check internet connection: Ensure you have a stable internet connection before attempting to make a purchase. Switch between Wi-Fi and ce... ⇲

HDlivecam closes when accessing settings

Fix: 1. Restart the app: Close the HDlivecam app completely and reopen it to see if the issue persists. 2. Clear app cache: Offload the app from... ⇲
 
Storage issue

unable to view SD card recordings

Fix: 1. Check SD card compatibility: Ensure that the SD card is compatible with the camera and properly formatted. If necessary, reformat the SD... ⇲
 
Audio issue

audio issues with static

Fix: 1. Check microphone settings: Ensure that the microphone is not obstructed and that the audio settings in the app are configured correctly.... ⇲
 
Settings issue

HDlivecam does not support automated daylight savings

Fix: 1. Manually adjust time settings: Go to your iPhone's Settings > General > Date & Time. Disable 'Set Automatically' and manually adjust the... ⇲
 
Account issue

HDlivecam fails to recognize previous email

Fix: 1. Check email input: Ensure that you are entering the email address correctly, without any typos. 2. Reset password: If you suspect the ema... ⇲
 
Freezing issue

video playback freezes

Fix: 1. Check storage space: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If s... ⇲
 
Bugs issue

inconsistent app performance

Fix: 1. Close background apps: Double-click the home button and swipe up on apps to close them. This can free up resources for HDlivecam. 2. Rest... ⇲
 
Updates issue

no updates available for bugs

Fix: 1. Check for app updates regularly: Go to the App Store and check for updates for HDlivecam. 2. Clear app cache: Offload the app to clear an... ⇲
 
Camera issue

camera disconnects when unplugged

Fix: 1. Use a backup battery: If the camera supports battery operation, consider using a backup battery to maintain connectivity when unplugged.... ⇲
 
Customization issue

no ability to choose Wi-Fi band

Fix: 1. Check router settings: Log into your router's settings and ensure that both 2.4GHz and 5GHz bands are enabled. 2. Use a dual-band router:... ⇲
 
Payments issue

charges for cloud service not as advertised

Fix: 1. Review subscription details: Check the app for any subscription details or terms of service that may clarify the charges. 2. Clear app ca... ⇲
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 what users are saying
Bad experience
78.6%

Good experience
13.0%

Neutral
8.4%

~ from our NLP analysis of 154 combined software ratings.

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 Private Data HDlivecam collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data