fix problems on Premiere [iphone]

—— Run into issues on Premiere? Get help pending when official support gets back to you!

Premiere

Info:

company: GLOBO COM. E PART. S/A

: http://globosatplay.globo.com/premierefc/ajuda/

: globosatplay.globo.com

Chat with our AI-based Premiere Support

🛠️ Common Premiere Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Premiere does not open

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

login takes too long to load

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by opening another app or websit... ⇲

Video issue

poor video quality

Fix: 1. Check video settings: Open the app, go to settings, and ensure the video quality is set to 'High' or 'Best'. OR 2. Test your internet... ⇲

UI issue

Premiere not intuitive

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout and features. Look for a tutorial or... ⇲

poor user interface

Fix: 1. Provide feedback: While you cannot contact developers, you can share your experience with friends or on social media to raise awareness.... ⇲

Network issue

Chromecast connection issues

Fix: 1. Ensure both devices are on the same Wi-Fi network: Check that your iPhone and Chromecast are connected to the same network. OR 2. Rest... ⇲

streaming delays and interruptions

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for streaming. If it's slow, try resetting your... ⇲

Compatibility issue

Premiere does not work on iPad

Fix: 1. Check compatibility: Ensure that the app is updated to the latest version available for iPad. Go to the App Store, search for Premiere, a... ⇲

no support for DLNA

Fix: 1. Use alternative streaming methods: If DLNA is not supported, consider using AirPlay or Chromecast to stream content from your iPhone to y... ⇲

Premiere does not function in the US

Fix: 1. Check for regional restrictions: Ensure that the app is available in your region by checking the app's official website or support page.... ⇲

Premiere does not support multiple devices well

Fix: 1. Log out from other devices: If you are logged in on multiple devices, log out from those to see if it improves performance on your primar... ⇲

invalid login credentials error

Fix: 1. Reset your password: Go to the login screen, tap on 'Forgot Password?', and follow the instructions to reset it. OR 2. Check for typos... ⇲

Premiere frequently requires re-login

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix bugs related to login issues. OR 2. Check you... ⇲

Account issue

Premiere fails to recognize subscription

Fix: 1. Log out and log back in: Sometimes, simply logging out of your account and logging back in can refresh your subscription status. OR 2.... ⇲

Screen issue

Premiere does not enter full screen on tvOS

Fix: 1. Check TV settings: Ensure your TV is set to the correct input and that the aspect ratio is set to 'Auto' or '16:9'. OR 2. Restart the... ⇲

Slow issue

Premiere is slow to load

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Premiere. Tap 'Offload App' to clear cache without losing data, then reinsta... ⇲

Payments issue

no in-app subscription option for US users

Fix: 1. Use the website: If the app does not offer in-app subscriptions, visit the official website to subscribe directly. OR 2. Check for pro... ⇲

Crashes issue

Premiere crashes during use

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix bugs that cause crashes. OR 2. Free up storag... ⇲

Gameplay issue

inability to watch live matches

Fix: 1. Check your subscription: Ensure that your subscription includes live match streaming. Verify this in your account settings. OR 2. Rest... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

77.6%

Bad experience

19.1%

Neutral

3.3%

~ from our NLP analysis of 996 combined software ratings.

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Private Data Premiere collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Diagnostics