fix problems on Liberty Go [iphone]

​

—— Run into issues on Liberty Go? Get help pending when official support gets back to you!

Liberty Go
Info:
company: Liberty Cablevision of Puerto Rico Ltd
: https://www.libertypr.com/contacto
: www.libertypr.com
Chat with our AI-based Liberty Go Support
   Hello! How can I assist you?  

characters left:
 
Compatibility issue

Older app version issues with iOS 12.5

Fix: If you are using an older version of iOS, consider updating your device to the latest iOS version if possible, as newer app versions may not... ⇲

Inability to stream NFL games

Fix: Check if your subscription includes NFL games. If not, consider subscribing to a service that offers NFL streaming. OR Look for alternati... ⇲

Limited channel availability on app

Fix: Review your subscription plan to see if it includes additional channels. Upgrading your plan may provide access to more channels. OR Cons... ⇲

No Chromecast support

Fix: Use an HDMI adapter to connect your device directly to your TV if you want to stream content from your phone or tablet. OR Look for alter... ⇲

No Apple TV support

Fix: If you have an Apple TV, consider using AirPlay to stream content from your iPhone to the Apple TV as a workaround. OR Explore other stre... ⇲

No Picture-in-Picture support

Fix: Check if your device supports Picture-in-Picture mode and ensure that it is enabled in your device settings. OR As a workaround, use a se... ⇲
 
UI issue

Difficult menu navigation on Fire TV

Fix: Familiarize yourself with the Fire TV remote and its functions. Use the search feature to quickly find channels or content instead of naviga... ⇲
 
Audio issue

Audio lag during streaming

Fix: Check your internet connection speed. A slow connection can cause audio lag. Try resetting your router or connecting via Ethernet if possibl... ⇲
 
Freezing issue

Liberty Go freezes and requires device restart

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can resolve temporary freezing issues. OR If the problem... ⇲
 
Glitches issue

Erratic AirPlay functionality

Fix: Ensure that both your iPhone and the AirPlay device are connected to the same Wi-Fi network. This is crucial for AirPlay to function properl... ⇲
 
Account issue

Account lock issues

Fix: If your account is locked, try resetting your password through the app or website. This can often unlock your account. OR Check your emai... ⇲
 
Permissions issue

Too many devices error despite few installations

Fix: Log into your account on the Liberty Go website and check the list of registered devices. Remove any devices that you no longer use. OR I... ⇲
 
Network issue

Clunky app with connectivity issues

Fix: Ensure that your internet connection is stable. Consider switching to a wired connection or moving closer to your Wi-Fi router. OR Try un... ⇲

Inconsistent streaming performance

Fix: Test your internet speed using a speed test app. If your speed is low, consider upgrading your internet plan or troubleshooting your network... ⇲

Poor performance on mobile data

Fix: Check your mobile data settings to ensure that Liberty Go is allowed to use mobile data. You may need to adjust your data usage settings.... ⇲
 
Bugs issue

General app bugs and crashes

Fix: Make sure the app is updated to the latest version, as updates often fix bugs and improve stability. OR If the app continues to crash, tr... ⇲

Overall app dissatisfaction

Fix: Identify specific features that are lacking or problematic and consider using alternative apps that better meet your needs. OR Regularly... ⇲
 
Login issue

Login issues

Fix: Double-check your login credentials for accuracy. If you’ve forgotten your password, use the password recovery option. OR Clear the app's... ⇲
 
Slow issue

Slow app response

Fix: Close any background apps that may be using resources and slowing down your device. This can help improve the app's performance. OR Resta... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
59.4%

Good experience
34.4%

Neutral
6.3%

~ from our NLP analysis of 160 combined software ratings.

 Switch to these Alternatives:
LoterĂ­a ElectrĂłnica Oficial
Caribbean Cinemas
Liberty Go CR
Island Hub
Pa' la Playa
Ticket Plus PR
FlixLatino: Movies en Español
Magic 97.3
Telemundo: Series y TV en vivo
Univision App

 Private Data Liberty Go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics