fix problems on Peztio [iphone]

—— Run into issues on Peztio? Get help pending when official support gets back to you!

Peztio

Info:

company: Shenzhen Xiaozhen Technology Co.,Ltd.

: https://www.6zhentan.com

Chat with our AI-based Peztio Support

🛠️ Common Peztio Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Peztio freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button and swiping up on the Peztio app. 2. Restart your iPhone to clear any temporar... ⇲

Slow download speed from camera to phone

Fix: 1. Ensure that your iPhone is connected to a strong Wi-Fi network. If you are using mobile data, switch to Wi-Fi for faster speeds. 2. Check... ⇲

Camera issue

Camera only works when app is open

Fix: 1. Check the app settings to see if there is an option to allow background activity. Enable it if available. 2. Go to your iPhone's Settings... ⇲

Inability to record when power is off

Fix: 1. Check if the camera has a battery backup option or an external power source that can be used when the main power is off. 2. Review the ap... ⇲

Glitches issue

Peztio glitches after 5 minutes

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Peztio and selecting 'Offload App'. This will remove the app but ke... ⇲

Downloads issue

Download only saves to app album

Fix: 1. After downloading, manually save the files to your camera roll by going to the app album, selecting the downloaded files, and using the '... ⇲

Cannot exit download page without cancelling

Fix: 1. Try tapping the home button or swiping up to go to the home screen while the download is in progress. This may allow you to navigate away... ⇲

Crashes issue

Peztio crashes when viewing accidents

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for Peztio, and check for updates. 2. If the app crash... ⇲

Network issue

Cannot view live feed from a distance

Fix: 1. Ensure that your iPhone is within the recommended range of the camera. If you are too far away, the signal may weaken. 2. Check your Wi-F... ⇲

Connection issues with camera

Fix: 1. Restart both the camera and your iPhone to reset the connection. 2. Ensure that both devices are on the same Wi-Fi network and that the n... ⇲

Freezing issue

Requires hard reset after app freeze

Fix: 1. To avoid frequent hard resets, regularly restart your iPhone to clear memory and refresh the system. 2. Keep the app updated to the lates... ⇲

Storage issue

Peztio does not store data

Fix: 1. Ensure that you have granted the app permission to access storage. Go to Settings > Privacy > Photos and ensure Peztio is allowed to acce... ⇲

SD card formatting issues

Fix: 1. Try formatting the SD card using your computer. Insert the SD card into a card reader, connect it to your computer, and format it using t... ⇲

Video issue

Live view and playback feature does not work

Fix: 1. Ensure that your internet connection is stable and strong. A weak connection can affect live view and playback. 2. Restart the app and tr... ⇲

Security issue

Poor app security

Fix: 1. Regularly update the app to ensure you have the latest security patches. 2. Use strong passwords for your account and enable two-factor a... ⇲

Support issue