fix problems on DPFCU [iphone]

—— Run into issues on DPFCU? Get help pending when official support gets back to you!

DPFCU

Info:

company: Dover-Phila Federal Credit Union

: https://www.dpfcu.org

Chat with our AI-based DPFCU Support

🛠️ Common DPFCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Face ID login is broken

Fix: 1. Go to your iPhone's Settings. 2. Scroll down and tap on 'Face ID & Passcode'. 3. Ensure that Face ID is enabled for the DPFCU app. If it... ⇲

DPFCU fails to load

Fix: 1. Check your internet connection to ensure you are connected to Wi-Fi or cellular data. 2. If the connection is stable, try closing the app... ⇲

Cannot log in

Fix: 1. Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' option to reset... ⇲

Account issue

Cannot keep two users logged in

Fix: 1. Unfortunately, the app may not support multiple user sessions simultaneously. To switch users, log out of the current account by going to... ⇲

Username change required unexpectedly

Fix: 1. If you are prompted to change your username, follow the on-screen instructions to create a new username. Ensure it meets any specified cr... ⇲

UI issue

Smaller print makes transactions hard to read

Fix: 1. Check if the app has a 'Text Size' or 'Accessibility' option in the settings. If available, increase the text size to make it more readab... ⇲

Crashes issue

DPFCU crashes on opening

Fix: 1. Ensure your iPhone's operating system is up to date by going to Settings > General > Software Update. 2. If an update is available, insta... ⇲

Compatibility issue

Forced to use web browser

Fix: 1. If the app is not functioning properly, ensure that you have the latest version installed. Check for updates in the App Store. 2. If the... ⇲

Payments issue

No option to transfer money for loan payment

Fix: 1. Check if the app has a 'Payments' or 'Transfers' section. If it does, navigate there and look for options related to loan payments. 2. If... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

78.4%

Good experience

16.2%

Neutral

5.4%

~ from our NLP analysis of 37 combined software ratings.

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Private Data DPFCU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics