fix problems on The Village Church [iphone]

—— Run into issues on The Village Church? Get help pending when official support gets back to you!

The Village Church

Info:

company: The Village Church

: https://help.subsplash.com

: subsplash.com

Chat with our AI-based The Village Church Support

🛠️ Common The Village Church Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Playback issues

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll to see if The Village Church... ⇲

Inability to download sermons

Fix: 1. Check your device's storage space. Go to Settings > General > iPhone Storage to see if you have enough space available. If not, delete so... ⇲

Audio issue

Audio sermons do not work

Fix: 1. Check if your device is on silent mode. If it is, toggle the switch on the side of your iPhone to turn off silent mode. 2. Ensure the app... ⇲

Error messages when trying to play sermons

Fix: 1. Note the specific error message you are receiving. Search for that error message online for specific troubleshooting steps. 2. Restart th... ⇲

Sermons cut off in the middle

Fix: 1. Ensure you have a stable internet connection while streaming. If your connection is weak, consider downloading the sermons instead. 2. Ch... ⇲

The Village Church stops playing when phone locks

Fix: 1. Go to Settings > The Village Church app and check if there is an option for background app refresh. Enable it if it is turned off. 2. Che... ⇲

Volume inconsistency during sermons

Fix: 1. Check the volume settings on your device. Make sure the volume is turned up and not muted. 2. Adjust the volume within the app while play... ⇲

Downloads issue

Loss of graphics for downloaded sermons

Fix: 1. Ensure that the app is updated to the latest version. Sometimes, graphics issues are resolved in updates. 2. Try deleting and re-download... ⇲

Customization issue

No favorites or save feature

Fix: 1. Check the app settings to see if there is an option to enable favorites or save features. Sometimes these options are hidden in the setti... ⇲

Slow issue

Slow download times

Fix: 1. Check your internet speed using a speed test app. If your speed is low, try switching to a different Wi-Fi network or using cellular data... ⇲

Network issue

The Village Church does not work offline

Fix: 1. Ensure that you have downloaded the sermons while connected to the internet. Go to the app and check if there is an option to download co... ⇲

Video issue

No video of weekly sermons

Fix: 1. Check if the app has a video section or if the video content is available on a different platform (like YouTube). 2. Ensure that you are... ⇲

Search issue

Media search feature not functioning

Fix: 1. Restart the app to see if that resolves the search functionality. 2. Check for any updates to the app that may fix bugs related to the se... ⇲

Crashes issue

The Village Church crashes or freezes

Fix: 1. Restart your device to clear any temporary issues that may be causing the app to crash. 2. Ensure that the app is updated to the latest v... ⇲

UI issue

Navigation issues

Fix: 1. Familiarize yourself with the app's layout. Sometimes, navigation issues arise from not knowing where to find certain features. 2. Restar... ⇲

Loading issue

Content not loading properly

Fix: 1. Check your internet connection. A weak connection can prevent content from loading. Switch between Wi-Fi and cellular data to see if that... ⇲