fix problems on Unitus Community Credit Union [iphone]

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—— Run into issues on Unitus Community Credit Union? Get help pending when official support gets back to you!

Unitus Community Credit Union
Info:
company: Unitus Community Credit Union
: https://www.unitusccu.com/contact-us/
: www.unitusccu.com
Chat with our AI-based Unitus Community Credit Union Support
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Account issue

Unitus Community Credit Union does not show accurate account balances

Fix: Log out of the app and log back in. This can refresh the data and may resolve any discrepancies in account balances. OR Check for any pen... ⇲

Inability to transfer funds directly from external accounts

Fix: Link your external account through the app's settings. Look for an option to add external accounts and follow the prompts to link them. OR... ⇲

Lack of clarity in account labeling

Fix: Rename your accounts within the app if the option is available. Go to account settings and look for an option to edit account names. OR K... ⇲

Unitus Community Credit Union fails to retrieve account information

Fix: Log out and log back in to refresh the connection to the server. This can help retrieve the latest account information. OR Check the app'... ⇲

Inability to see positioning hold times

Fix: Check the app's transaction history for any notes or indicators regarding hold times on deposits. OR Contact customer service through the... ⇲
 
UI issue

Poor navigation and menu design

Fix: Familiarize yourself with the app's layout by exploring each menu option. Take notes on where specific features are located to improve your... ⇲

Visual design feels unprofessional

Fix: Provide feedback through the app's feedback feature to express your thoughts on the design. User feedback can influence future updates. OR... ⇲
 
Payments issue

Bill pay process is convoluted

Fix: Review the bill pay instructions provided within the app. Sometimes, there are tutorials or help sections that can clarify the process. OR... ⇲

Inability to edit bill pay dates

Fix: Check if there is an option to cancel the scheduled payment and then create a new one with the desired date. OR Review the app's help sec... ⇲
 
Login issue

Unitus Community Credit Union frequently logs users out

Fix: Check your device settings to ensure that the app is allowed to run in the background. Go to Settings > General > Background App Refresh and... ⇲

Unitus Community Credit Union does not remember login information

Fix: Enable the 'Remember Me' feature on the login screen, if available, to save your login credentials for future sessions. OR Use a password... ⇲
 
Bugs issue

Mobile deposit feature requires multiple attempts

Fix: Ensure that you are in a well-lit area when taking pictures of your checks. Good lighting can help the app read the check more accurately.... ⇲

Snap check deposit feature is unreliable

Fix: Ensure that you are using the latest version of the app, as updates often fix bugs related to features like snap check deposits. OR Try u... ⇲

Pasting password fails frequently

Fix: Manually type your password instead of pasting it to avoid any formatting issues that may occur during pasting. OR Check your clipboard s... ⇲

Extra steps required for check deposits

Fix: Familiarize yourself with the check deposit process by reviewing the app's help section or user guide to streamline your steps. OR Create... ⇲

Unitus Community Credit Union does not allow multiple check deposits in sequence

Fix: Complete each check deposit one at a time, ensuring that each deposit is confirmed before starting the next one. OR Consider using the st... ⇲
 
Customization issue

Unitus Community Credit Union does not support dark mode

Fix: Check your device settings to see if you can enable dark mode for the entire device. Go to Settings > Display & Brightness and select 'Dark'... ⇲
 
Ads issue

Ads within the app are unnecessary

Fix: Look for an option in the app settings to disable ads or opt for a premium version of the app, if available, that removes ads. OR Provide... ⇲
 
Syncing issue

Delayed updates for account balances

Fix: Refresh the account balance manually by pulling down on the account screen to update the information. OR Check your internet connection,... ⇲
 
Freezing issue

Unitus Community Credit Union freezes during transactions

Fix: Close other apps running in the background to free up memory. Double-click the home button and swipe up on apps to close them. OR Restart... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.5%

Bad experience
1.0%

~ from our NLP analysis of 12,806 combined software ratings.

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 Private Data Unitus Community Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics