fix problems on Patient Cloud [iphone]

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Patient Cloud
Info:
company: Medidata Solutions Worldwide
: http://www.imedidata.com
: www.mdsol.com
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Notifications issue

Notifications for optional entries cannot be disabled

Fix: Explore the app's settings to see if there is an option to manage notifications for optional entries specifically. If not, consider muting n... ⇲

Missed day alerts not functioning

Fix: Ensure that notifications are enabled for missed day alerts in the app settings and your device settings. OR Try uninstalling and reinsta... ⇲
 
Login issue

Frequent login credential re-entry required

Fix: Ensure that the app is updated to the latest version, as updates may fix bugs related to login sessions. OR Check your device settings to... ⇲

No support for multiple logins

Fix: Consider using a password manager that can store multiple login credentials securely, allowing you to switch accounts more easily. OR If... ⇲

Inability to log in after phone upgrade

Fix: Ensure that you are using the correct login credentials and that the app is updated to the latest version. OR Reset your password if you... ⇲

Unreliable login process

Fix: Ensure that your internet connection is stable when attempting to log in, as connectivity issues can affect the login process. OR Try res... ⇲
 
Uploads issue

Issues with data uploading

Fix: Verify your internet connection to ensure it is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. OR Clea... ⇲
 
Customization issue

Lacks calendar view for data verification

Fix: Use an external calendar app to manually track your data entries until a calendar view feature is added in future updates. OR Check if th... ⇲

No auto-populate for regular medication

Fix: Manually enter your regular medications and save them as favorites if the app allows, to make future entries quicker. OR Check if there a... ⇲
 
Updates issue

Patient Cloud broken after recent update

Fix: Restart your device to see if that resolves any temporary issues caused by the update. OR Check for any additional updates that may have... ⇲

Patient Cloud fails to open after updates

Fix: Restart your device to clear any temporary glitches that may prevent the app from opening. OR Uninstall and reinstall the app to reset it... ⇲
 
Slow issue

Slow reload and synchronization times

Fix: Close other apps running in the background to free up system resources, which may improve performance. OR Try uninstalling and reinstalli... ⇲
 
Syncing issue

Notifications not syncing with questionnaire completion

Fix: Check the app's notification settings to ensure they are enabled for questionnaire completion alerts. OR Log out and log back into the ap... ⇲
 
Compatibility issue

Login screen unresponsive on new devices

Fix: Force close the app and reopen it to see if that resolves the unresponsiveness. OR Check for any available updates for the app that may a... ⇲

No support for multiple subjects per app

Fix: Consider using separate accounts for each subject if the app does not support multiple subjects. OR Look for alternative apps that offer... ⇲

Incompatibility with newer iPhone models

Fix: Check for app updates that may address compatibility issues with your device model. OR If the app is not functioning properly, consider u... ⇲
 
Crashes issue

Patient Cloud crashes frequently

Fix: Ensure that your device's operating system is up to date, as compatibility issues can cause crashes. OR Clear the app's cache and data by... ⇲

Kicks users out while entering data

Fix: Try to save your data entries frequently to avoid losing information if the app kicks you out. OR Check for updates to the app that may f... ⇲
 
UI issue

Poor design and user experience

Fix: Familiarize yourself with the app's layout and features to improve your navigation experience. OR Provide feedback through the app's feed... ⇲
 
Support issue

Customer service issues

Fix: Utilize any available in-app help resources or FAQs to troubleshoot common issues. OR Look for community forums or user groups online whe... ⇲
 
Loading issue

Patient Cloud gets stuck on loading screens

Fix: Force close the app and restart it to see if that resolves the loading issue. OR Check your internet connection and try switching between... ⇲
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 what users are saying
Bad experience
60.2%

Good experience
36.9%

Neutral
2.9%

~ from our NLP analysis of 103 combined software ratings.

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 Private Data Patient Cloud collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location