fix problems on Planto [iphone]

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—— Run into issues on Planto? Get help pending when official support gets back to you!

Planto: Plant Identifier
Info:
company: Agnes Frances
: https://forms.gle/BxUUAB6dwFq5XmuJ8
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Payments issue

Difficulties canceling subscriptions

Fix: 1. Open the Settings app on your iPhone. 2. Tap on your name at the top, then select 'Subscriptions'. 3. Find Planto in the list and tap on... ⇲

Planto asks for payment despite having a subscription

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh your subscription status. 2. Check y... ⇲

Frequent prompts to renew subscription

Fix: 1. Check your subscription status: Go to Settings > [Your Name] > Subscriptions to confirm if your subscription is still active. 2. Log out... ⇲

Trial period leads to unexpected charges

Fix: 1. Set a reminder: Use your phone's calendar to set a reminder a day before the trial ends to cancel if you do not wish to continue. 2. Moni... ⇲

Subscription model is expensive

Fix: 1. Evaluate usage: Assess how often you use the app and if the subscription is worth the cost based on your usage. 2. Look for discounts: Oc... ⇲

Inability to restore purchases

Fix: 1. Ensure you are logged into the correct Apple ID: Go to Settings > [Your Name] to check if you are using the same Apple ID that made the p... ⇲

Limited functionality without premium access

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app to maximize its use without premium access. 2. Lo... ⇲
 
Bugs issue

Inconsistent performance with plant scans

Fix: 1. Ensure good lighting: Make sure you are scanning plants in well-lit areas to improve the app's performance. 2. Avoid scanning moving plan... ⇲

Planto fails to save scanned images

Fix: 1. Check storage space: Go to Settings > General > iPhone Storage to ensure you have enough space available. If storage is low, consider del... ⇲

Requires multiple pictures for accurate identification

Fix: 1. Take pictures from different angles: Ensure you capture the plant from various perspectives to improve identification accuracy. 2. Use cl... ⇲

Planto does not recognize common plants

Fix: 1. Use alternative apps: If Planto fails to recognize common plants, consider using other plant identification apps that may have a broader... ⇲

Misidentification of plants

Fix: 1. Take clearer photos: Ensure that the photos are well-lit and focused, as this can significantly affect identification accuracy. 2. Use th... ⇲
 
Updates issue

Limited information on plants

Fix: 1. Use additional resources: Consider using other plant identification websites or apps to supplement the information provided by Planto. 2.... ⇲
 
Crashes issue

Planto crashes after updates

Fix: 1. Restart your iPhone: This can help clear any temporary issues caused by the update. 2. Check for further updates: Sometimes, a subsequent... ⇲
 
Support issue

No response from customer support

Fix: 1. Check FAQs: Look for a FAQ section within the app or on the website for common issues and solutions. 2. Use community forums: Search for... ⇲
 
Freezing issue

Planto freezes during scanning

Fix: 1. Close other apps: Ensure that no other apps are running in the background that may be consuming resources. 2. Restart the app: Close Plan... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.1%

Neutral
3.0%

~ from our NLP analysis of 7,036 combined software ratings.

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 Private Data Planto collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Unlimited weekly access: $4.99 Scan plants where you want when you want
  2. Weekly premium features: $4.99 Weekly premium features
  3. Unlimited weekly access: $4.99 Scan plants where you want when you want
  4. Unlimited monthly access: $9.99 Scan plants where you want when you want
  5. Premium weekly with trial: $5.99 Premium features unlocked weekly with trial
  6. Unlimited weekly access: $4.99 Scan plants where you want when you want
  7. Unlimited monthly access: $9.99 Scan plants where you want when you want
  8. Premium weekly: $5.99 Premium features weekly without trial
  9. All features for 1 year: $29.99 Premium version of the app
  10. Unlimited yearly access: $49.99 Scan plants where you want when you want