fix problems on Reel.AI [iphone]

​

—— Run into issues on Reel.AI? Get help pending when official support gets back to you!

Reel.AI
Info:
company: CREATIVE FITTING HK LIMITED
: https://creativefitting.cn/
: creativefitting.cn
Chat with our AI-based Reel.AI Support
   Hello! How can I assist you?  

characters left:
 
Ads issue

Only five ads for all series

Fix: Keep track of the ads you have watched. If you reach the limit, consider taking a break from the app and returning later to see if more ads... ⇲
 
Payments issue

High cost for short content

Fix: Evaluate your viewing habits and consider whether you can limit your purchases to only the content you truly want to watch. This can help ma... ⇲

Subscription issues

Fix: Check your subscription status in the app settings. Ensure that your payment method is up to date and that there are no issues with your acc... ⇲

High charges per episode

Fix: Consider purchasing a subscription plan if available, as it may offer better value for frequent viewers compared to buying episodes individu... ⇲
 
UI issue

AI chat options disappear

Fix: Check for any updates to the app. Sometimes, features may disappear due to bugs that are fixed in newer versions. Go to the App Store, searc... ⇲

Inability to skip episodes

Fix: Familiarize yourself with the app's navigation features. Some apps may have specific gestures or buttons to skip content, so check the user... ⇲
 
Downloads issue

Inability to find downloaded movies

Fix: Navigate to the app's main menu and look for a 'Downloads' or 'My Library' section. This is typically where downloaded content is stored.... ⇲
 
Content issue

Limited episodes available

Fix: Check if there are any filters applied in the app that limit the content you can see. Reset any filters to view all available episodes. OR... ⇲

Missing final episodes

Fix: Check if the final episodes are available in a different section of the app, such as a 'Season Finale' or 'Special Episodes' category. OR... ⇲
 
Support issue

No response from customer support

Fix: Check the app for any FAQs or help sections that may provide answers to your questions without needing to contact support. OR Try reachin... ⇲

Poor customer service

Fix: Document your issues clearly and keep a record of your communications with customer service. This can help you escalate your concerns if nee... ⇲
 
Gameplay issue

No free coin rewards

Fix: Look for any in-app activities or challenges that may offer free coins as rewards. Participate in these to earn coins without spending money... ⇲
 
Performance issue

Frustrating app performance

Fix: Clear the app's cache and data if possible. Go to your device settings, find the app, and clear its cache to improve performance. OR Ensu... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.0%

Bad experience
5.0%

Neutral
3.9%

~ from our NLP analysis of 535 combined software ratings.

 Switch to these Alternatives:
OneShort - Watch Short Dramas
CC Short
DramaFlow
HiShort
Mini Show - Drama That Hooks
BitePlay
DramaTime: Watch Mini Dramas
HeatShort
RadReel
LunaShort - Short Dramas

 Private Data Reel.AI collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Weekly Subscription: $19.99 Unlock all series for 7 days
  2. Weekly Subscription VIP: $19.99 Unlock all series for 7 days
  3. One-time Purchase: $4.99 4.99price
  4. One-time Purchase: $19.99 19.99price
  5. One-time Purchase: $9.99 9.99price
  6. One-time Purchase: $29.99 29.99price
  7. One-time Purchase: $49.99 💲49.99
  8. Yearly Subscription: $199.99 Unlock all series for 1 year
  9. One-time Purchase: $14.99 💲14.99price
  10. One-time Purchase: $29.99 💲29.99