fix problems on CBTx [iphone]

—— Run into issues on CBTx ? Get help pending when official support gets back to you!

CBTx Mobile Banking

Info:

company: Commercial Bank of Texas, N.A.

: http://www.cbtx.com

: www.cbtx.com

Chat with our AI-based CBTx Support

🛠️ Common CBTx Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Slow response times

Fix: 1. Clear the app cache: Go to your iPhone Settings > Scroll down to CBTx Mobile Banking > Tap on 'Clear Cache' if available. This can help i... ⇲

Delayed notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > CBTx Mobile Banking and ensure that notifications are enabled. Adjust the s... ⇲

Crashes issue

CBTx crashes

Fix: 1. Update the app: Make sure you are using the latest version of the app. Go to the App Store, tap on your profile icon, and check for updat... ⇲

Bugs issue

Inconsistent balance display

Fix: 1. Refresh the app: Pull down on the screen to refresh the balance display. This can help sync the latest data from the server. OR 2. Log... ⇲

Glitches issue

Glitches and issues

Fix: 1. Restart the app: Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the... ⇲

Uploads issue

Photo deposit feature fails

Fix: 1. Ensure good lighting: When taking a photo for deposits, ensure that the check is well-lit and in focus. Avoid shadows and glare. OR 2.... ⇲

Difficulty with mobile check deposits

Fix: 1. Follow deposit guidelines: Ensure you are following the app's guidelines for mobile check deposits, such as endorsing the check properly... ⇲

No option to stay logged in

Fix: 1. Enable 'Remember Me' option: If available, make sure to check the 'Remember Me' or 'Stay Logged In' option when logging in. OR 2. Chec... ⇲

Compatibility issue

Deposit feature unavailable on iPad

Fix: 1. Use the iPhone version: If the iPad version does not support deposits, consider using the iPhone app on your iPad by downloading it from... ⇲

Loading issue

Transactions take longer to appear

Fix: 1. Refresh the transaction history: Pull down on the transaction list to refresh and see if the transactions appear faster. OR 2. Check y... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.3%

Bad experience

1.9%

Neutral

1.7%

~ from our NLP analysis of 2,480 combined software ratings.

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Private Data CBTx collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data