fix problems on RideControl App [iphone]

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—— Run into issues on RideControl App? Get help pending when official support gets back to you!

RideControl App
Info:
company: Giant Manufacturing Co., LTD.
: https://www.giant-bicycles.com/global/ridecontrol-app
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Crashes issue
RideControl App crashes during rides

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. Also,... ⇲
 
Bugs issue
Inaccurate mileage tracking

Fix: Check your GPS settings to ensure that location services are enabled for the RideControl app. Go to Settings > Privacy > Location Services a... ⇲
Auto-pause feature too sensitive

Fix: Adjust the sensitivity settings for the auto-pause feature within the app settings. Look for options related to speed thresholds or pause se... ⇲
RideControl App does not resume after pausing

Fix: Check the app settings for an option related to auto-resume or pause settings and ensure it is enabled. OR If the app does not resume aut... ⇲
 
Settings issue
Settings do not save

Fix: Ensure that you are saving your settings before exiting the app. Look for a 'Save' button or similar option after making changes. OR Try... ⇲
Inconsistent metric/imperial settings

Fix: Check the app settings for a unit of measurement option and ensure it is set to your preferred system. This is often found under 'Preference... ⇲
 
Updates issue
Firmware update failures

Fix: Ensure that your bike is fully charged before attempting a firmware update, as low battery can cause failures. Follow the update instruction... ⇲
Update process can brick the bike

Fix: Before performing an update, ensure that your bike's battery is fully charged and that you follow the update instructions precisely. Avoid i... ⇲
 
UI issue
Poor user interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, user experience improves with practice as you lear... ⇲
 
Customization issue
No option to delete recorded rides

Fix: Check the app settings or ride history section for an option to manage or delete rides. Some apps have a hidden menu for this purpose. OR... ⇲
 
Battery issue
Battery percentage not displayed without login

Fix: Log in to the app before starting your ride to ensure that the battery percentage is displayed. This may be a limitation of the app's design... ⇲
 
Support issue
Lack of customer support

Fix: Utilize online forums or community groups related to the RideControl app where users share solutions and tips. This can be a valuable resour... ⇲
 
Network issue
RideControl App disconnects frequently

Fix: Ensure that your phone's Bluetooth is enabled and that the app has permission to access it. Go to Settings > Bluetooth and check the connect... ⇲
Limited functionality in remote areas

Fix: Download offline maps or pre-load necessary data while you have internet access to use in remote areas. Some apps allow you to save routes f... ⇲
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 what users are saying
Bad experience
71.4%

Good experience
19.3%

Neutral
9.3%

~ from our NLP analysis of 140 combined software ratings.

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Home + Security

 Private Data RideControl App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics