fix problems on Shovler [iphone]

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—— Run into issues on Shovler? Get help pending when official support gets back to you!

Shovler: Snow Removal OnDemand
Info:
company: Shovler Inc.
: https://shovler.com
Chat with our AI-based Shovler Support
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Messages issue

Inability to communicate with shovelers

Fix: Utilize the in-app messaging feature to send messages to shovelers. If it fails, try restarting the app or your device to resolve any tempor... ⇲

Shovelers often do not read comments

Fix: When creating a job request, highlight critical information in the job title or description to ensure it catches the shoveler's attention.... ⇲

Messaging feature frequently fails

Fix: Restart the app or your device to clear any temporary issues that may be causing the messaging feature to fail. OR If the messaging featu... ⇲
 
Service issue

Inconsistent service quality

Fix: Before hiring a shoveler, check their ratings and reviews from previous jobs to gauge their reliability and quality of service. OR Consid... ⇲
 
Pricing issue

Overpriced for the service provided

Fix: Compare prices with other snow removal services in your area to determine if Shovler's rates are competitive. If not, consider using alterna... ⇲

Confusing pricing structure

Fix: Review the pricing details in the app carefully before confirming a job. Take notes on what each service includes to avoid confusion. OR... ⇲
 
Uploads issue

Limited ability to upload job photos

Fix: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos > Shovler and select 'Read and Write' to enable... ⇲
 
Updates issue

Delayed arrival times without updates

Fix: Set up notifications for your job requests to receive updates on any changes to arrival times. Check your notification settings in the app.... ⇲
 
Support issue

Poor customer support response

Fix: Check the app for a FAQ or help section that may address your issue without needing to contact support. OR Document your issue clearly an... ⇲
 
Equipment issue

Shovelers lack proper equipment

Fix: Specify in your job request that you require shovelers with specific equipment. This may help in selecting the right service provider. OR... ⇲
 
Accuracy issue

Inaccurate job completion

Fix: After the job is completed, review the work and provide feedback through the app to help improve service quality. OR If the job is not co... ⇲
 
Screening issue

No screening of service providers

Fix: Before hiring, check the profiles of shovelers for ratings and reviews from previous customers to gauge their reliability. OR Consider as... ⇲
 
Contact issue

Inability to contact shovelers directly

Fix: Use the in-app messaging feature to communicate with shovelers. If it fails, try restarting the app or your device. OR If direct contact... ⇲
 
Cancellations issue

Cancellation issues with shovelers

Fix: Familiarize yourself with the cancellation policy in the app to understand your rights and responsibilities when canceling a job. OR If y... ⇲
 
Refunds issue

Refund process is unclear

Fix: Check the app's help section for information on the refund process and any requirements you need to fulfill to request a refund. OR Docum... ⇲
 
Features issue

Limited job scope options

Fix: When creating a job request, be as specific as possible about the services you need to ensure the shoveler understands your requirements.... ⇲
 
Descriptions issue

Inadequate job descriptions

Fix: Provide detailed descriptions when posting a job to ensure shovelers understand the scope of work required. OR Use the comments section t... ⇲
 
Communication issue

Poor communication of estimated arrival times

Fix: Set up notifications for your job requests to receive updates on estimated arrival times. OR If you notice a lack of communication, use t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.9%

Bad experience
10.3%

Neutral
2.8%

~ from our NLP analysis of 1,583 combined software ratings.

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 Private Data Shovler collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Shovler: $19.99 Become a Premium Shovler