fix problems on Ohio Lottery [iphone]

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—— Run into issues on Ohio Lottery? Get help pending when official support gets back to you!

Ohio Lottery
Info:
company: Marcus Thomas LLC
: https://www.ohiolottery.com
: www.ohiolottery.com
Chat with our AI-based Ohio Lottery Support
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Account issue

Account verification process is flawed

Fix: 1. Double-check the information you are entering for accuracy, including your email and password. 2. If you are not receiving verification e... ⇲
 
Gameplay issue

Limited ticket entries for points

Fix: 1. Review the app's rules regarding ticket entries for points to ensure you are following them correctly. 2. Keep track of your entries and... ⇲

Rewards catalog requires excessive points

Fix: 1. Regularly check the rewards catalog for any new items that may require fewer points. 2. Participate in special promotions or events that... ⇲

Limited functionality for cashing tickets

Fix: 1. Review the app's guidelines for cashing tickets to ensure you are following the correct process. 2. If cashing options are limited, consi... ⇲
 
Bugs issue

Ohio Lottery frequently reports invalid tickets

Fix: 1. Ensure that the tickets you are scanning are valid and have not expired. 2. Check that you are scanning the barcode correctly, ensuring i... ⇲

Inconsistent point balance

Fix: 1. Log out of your account and log back in to refresh your point balance. 2. Check for any recent transactions that may not have been update... ⇲
 
Uploads issue

Requires ID upload for scanning

Fix: 1. Ensure that your ID is clear and legible when uploading. Use a well-lit area to take a photo of your ID. 2. Check the app's requirements... ⇲
 
Crashes issue

Ohio Lottery crashes or freezes

Fix: 1. Restart your iPhone to clear any temporary glitches. 2. Ensure that your iPhone's operating system is up to date by going to Settings > G... ⇲
 
Support issue

Poor customer support response

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out during off-peak hours to increase the chance... ⇲
 
Login issue

Login issues with saved credentials

Fix: 1. Double-check that you are entering the correct username and password. 2. If you have forgotten your password, use the 'Forgot Password' f... ⇲
 
Customization issue

Inability to rename saved play slips

Fix: 1. Check if there is an option in the app settings or play slip management section that allows you to rename slips. 2. If renaming is not av... ⇲
 
Payments issue

Inability to purchase tickets through the app

Fix: 1. Check if your state allows online ticket purchases through the app, as this may vary by location. 2. If purchasing is not available, cons... ⇲
 
UI issue

Ohio Lottery does not show past draw numbers

Fix: 1. Check the app's settings to see if there is an option to view past draw numbers. 2. Visit the Ohio Lottery website for historical draw re... ⇲

Confusing instructions for cashing options

Fix: 1. Review the app's help section or FAQs for clearer instructions on cashing options. 2. Take notes on the steps as you go through the proce... ⇲
 
Camera issue

Scanner becomes blurry when close to barcode

Fix: 1. Hold the camera at a distance of about 6-12 inches from the barcode to allow it to focus properly. 2. Ensure that the barcode is well-lit... ⇲

Ohio Lottery does not allow multiple play slips in one scan

Fix: 1. Check if there is an option in the app settings to enable multiple scans or if this feature is planned for future updates. 2. For now, sc... ⇲
 
Updates issue

Ohio Lottery updates are infrequent

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version. 2. Enable automatic updates in your iPhone settings by g... ⇲
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 what users are saying
Bad experience
73.1%

Good experience
21.5%

Neutral
5.3%

~ from our NLP analysis of 1,708 combined software ratings.

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 Private Data Ohio Lottery collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data