fix problems on BullionVault [iphone]

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—— Run into issues on BullionVault? Get help pending when official support gets back to you!

BullionVault: gold and silver
Info:
company: BullionVault
: http://www.bullionvault.com
Chat with our AI-based BullionVault Support
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Customization issue

No option to display in oz

Fix: 1. Check App Settings: Open the BullionVault app and navigate to the settings or preferences section. Look for any options related to units... ⇲

No option for viewing price as currency/oz

Fix: 1. Check App Settings: Look for any settings within the app that allow you to change the display options for prices. This may be found under... ⇲
 
Freezing issue

BullionVault freezes immediately after opening

Fix: 1. Force Close the App: Double-click the home button (or swipe up from the bottom of the screen on newer iPhones) to bring up the app switch... ⇲
 
Crashes issue

Crashes when trying to login

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲
 
Security issue

No facial password unlock support

Fix: 1. Use a Passcode: If facial recognition is not supported, ensure you have a secure passcode set up for your iPhone. Go to Settings > Face I... ⇲
 
Bugs issue

Unusable after inactivity

Fix: 1. Adjust Auto-Lock Settings: Go to Settings > Display & Brightness > Auto-Lock and set it to a longer duration to prevent the app from beco... ⇲

Poor quality check

Fix: 1. Review Your Settings: Ensure that your app settings are configured correctly for notifications and alerts regarding quality checks. This... ⇲
 
Login issue

Cannot log into account

Fix: 1. Check Credentials: Ensure that you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Pas... ⇲
 
Compatibility issue

Requires iOS 8, making it unusable for some

Fix: 1. Update iOS: If your device supports it, update your iPhone to the latest iOS version by going to Settings > General > Software Update. Th... ⇲

Limited functionality compared to website

Fix: 1. Use the Website: If the app lacks certain features, consider using the BullionVault website on your mobile browser for a more comprehensi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.1%

Bad experience
2.9%

Neutral
2.9%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data BullionVault collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics