fix problems on Go X [iphone]

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—— Run into issues on Go X? Get help pending when official support gets back to you!

Go X - Ride the Future
Info:
company: Cheetah X Inc.
: https://goxapp.com
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Availability issue

Inconsistent scooter availability

Fix: Plan your rides during peak hours when scooters are more likely to be available. Early mornings or late evenings may have fewer scooters ava... ⇲
 
Payments issue

Unclear pricing structure leading to unexpected charges

Fix: Before starting your ride, review the pricing information in the app. Take note of any fees associated with your ride, including per-minute... ⇲

High fees for exceeding time limits

Fix: Set a timer on your phone to remind you when your ride is nearing the time limit. This can help you avoid unexpected fees. OR Consider pl... ⇲

No clear communication about additional charges

Fix: Review the app's terms and conditions regarding additional charges before your ride. This can help you understand potential fees. OR Keep... ⇲

Inability to pause rides without incurring charges

Fix: Plan your rides to minimize the need for pauses. If you need to stop, consider ending the ride and starting a new one when you're ready to c... ⇲

Frequent mischarging for non-existent rides

Fix: Always double-check the app before starting and ending your ride to ensure that the ride is being tracked correctly. OR If you notice a m... ⇲
 
UI issue

Difficulties in locating designated parking spots

Fix: Use the app's map feature to find designated parking spots. Familiarize yourself with the layout of your area to make it easier to locate th... ⇲

Complicated return process for scooters

Fix: Familiarize yourself with the return process outlined in the app before your ride. Make sure you understand how to properly end your ride to... ⇲

Poor phone holder design

Fix: If the phone holder is not secure, consider using a phone case with a strap or a clip to keep your phone secure while riding. OR Look for... ⇲
 
Support issue

Customer service is unresponsive

Fix: Try using the in-app support feature to submit your issue. Be clear and concise in your message to increase the chances of a timely response... ⇲
 
Bugs issue

Scooters often have mechanical issues

Fix: Before riding, perform a quick check of the scooter's brakes, lights, and tires. If anything seems off, do not ride the scooter and report i... ⇲

Lack of shock absorption in scooters

Fix: When riding, try to avoid rough terrain and stick to smoother paths to minimize discomfort. OR Consider using a cushion or padded seat co... ⇲
 
Glitches issue

Go X glitches causing incorrect charges

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve minor glitches. OR If you notice an incorrect char... ⇲
 
Battery issue

Limited battery life leading to abrupt stops

Fix: Before starting your ride, check the battery level displayed in the app. If it's low, consider finding a different scooter with a higher bat... ⇲

Inaccurate battery status displayed in app

Fix: If you suspect the battery status is inaccurate, check the scooter's battery indicator directly on the scooter itself before starting your r... ⇲
 
Navigation issue

Unreliable navigation for finding scooters

Fix: Use the app's map feature to locate scooters, but also consider using a secondary navigation app for more reliable directions to the scooter... ⇲
 
Security issue

Limited options for scooter locking and security

Fix: When parking your scooter, use any available locking mechanisms provided by the scooter. If none are available, park in a well-lit, visible... ⇲
 
Safety issue

Inadequate safety features on scooters

Fix: Always wear a helmet and other protective gear while riding to enhance your safety, regardless of the scooter's features. OR Familiarize... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
4.2%

Neutral
1.8%

~ from our NLP analysis of 18,823 combined software ratings.

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 Private Data Go X collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics