fix problems on HSBC [iphone]

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—— Run into issues on HSBC ? Get help pending when official support gets back to you!

HSBC for EG, PH, SL
Info:
company: HSBC Technology & Services USA
: https://m.mobile15.hsbc.com/pages/mobile-banking.html
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Payments issue

Unable to view transaction information

Fix: Log out of the app and log back in. Sometimes, a simple logout can refresh the session and resolve issues with viewing transaction informati... ⇲

Inability to make payments through the app

Fix: Ensure that your payment method is correctly set up in the app. Go to the payment section and verify that your bank account or card details... ⇲

Inconsistent transaction logging

Fix: Regularly refresh the transaction history by pulling down on the screen to update. This can help ensure you are viewing the most current inf... ⇲

Unreliable money transfers

Fix: Verify that you are entering the correct details for the transfer. Double-check account numbers and other required information before submit... ⇲
 
UI issue

Poor user interface design

Fix: Familiarize yourself with the app's layout. Spend some time exploring the app to understand its navigation. Sometimes, user experience impro... ⇲

HSBC feels outdated

Fix: Check for app updates regularly. Developers often release updates to improve design and functionality. Go to the App Store and update if nec... ⇲
 
Crashes issue

HSBC crashes frequently

Fix: Delete and reinstall the app. Press and hold the HSBC app icon until it jiggles, then tap the 'X' to delete it. Reinstall it from the App St... ⇲
 
Slow issue

Slow performance

Fix: Free up storage space on your iPhone. Go to Settings > General > iPhone Storage and review which apps and files are taking up space. Delete... ⇲
 
Account issue

Cumbersome account setup process

Fix: Follow the setup instructions carefully. Make sure you have all necessary documents and information ready before starting the process to avo... ⇲

No bank account management in the app

Fix: Check if there are any updates available for the app that may include new features. Go to the App Store and see if HSBC has released any upd... ⇲
 
Loading issue

Excessive load times

Fix: Clear the app's cache by offloading it as mentioned earlier. This can help reduce load times by removing unnecessary data. OR Try using t... ⇲
 
Support issue

Limited customer service support

Fix: Utilize the app's FAQ or help section for common issues. This can provide quick answers without needing to contact customer service. OR C... ⇲

Poor communication from customer service

Fix: Document your issues clearly before contacting customer service. This can help you communicate your concerns more effectively and receive be... ⇲
 
Compatibility issue

No Face ID support

Fix: Check if Face ID is enabled for the HSBC app. Go to Settings > HSBC and ensure that 'Face ID' is turned on. If it’s not available, you may n... ⇲

Limited functionality compared to other banking apps

Fix: Explore all features of the app to ensure you are utilizing it to its full potential. Sometimes, features may be hidden or not immediately o... ⇲
 
Security issue

Requires multiple security codes

Fix: Ensure that you are using the correct security codes as per the app's requirements. Double-check any instructions provided during the login... ⇲
 
Network issue

Frequent disconnections during customer support calls

Fix: Ensure you have a stable phone connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the connection improv... ⇲
 
Login issue

HSBC does not maintain login persistence

Fix: Check your app settings to see if there is an option to stay logged in. If available, enable this feature to avoid repeated logins. OR Co... ⇲
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 what users are saying
Bad experience
89.1%

Good experience
7.9%

Neutral
3.0%

~ from our NLP analysis of 2,334 combined software ratings.

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 Private Data HSBC collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics