fix problems on SURGE [iphone]

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—— Run into issues on SURGE? Get help pending when official support gets back to you!

SURGE – Gay Dating & Chat
Info:
company: Cosmic Latte s.r.o
: https://www.surgeapp.com
: www.surgeapp.com
Chat with our AI-based SURGE Support
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Payments issue

Limited features without premium membership

Fix: Make the most of the free features available. Focus on optimizing your profile and engaging with users through the basic chat functions. Par... ⇲

Inability to see who liked you without payment

Fix: Engage actively with users who you find interesting. By sending messages or liking profiles, you increase your visibility and chances of rec... ⇲
 
Slow issue

Slow user growth in certain areas

Fix: Expand your search radius in the app settings. By increasing the distance for potential matches, you may find more users outside your immedi... ⇲
 
Support issue

Unprofessional customer support

Fix: Document your issues clearly and concisely when reaching out to customer support. Provide screenshots and detailed descriptions of your prob... ⇲
 
Permissions issue

Blocking users requires admin approval

Fix: If you encounter a user you wish to block, immediately report them for inappropriate behavior. This can expedite the process of removing the... ⇲
 
Customization issue

Limited options for profile customization

Fix: Maximize the use of the available customization options by carefully selecting your profile pictures and writing a compelling bio. Highlight... ⇲
 
Privacy issue

Private photos can only be viewed once

Fix: Consider using a different platform for sharing private photos that allows for more control over visibility and access. This way, you can sh... ⇲
 
Account issue

Inconsistent user verification process

Fix: Be proactive in verifying your own profile if the option is available. This can help establish your credibility and may encourage others to... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.0%

Bad experience
8.8%

Neutral
5.2%

~ from our NLP analysis of 19,905 combined software ratings.

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 Private Data SURGE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Premium Membership : $12.99 Enables user to see his swipe history
  2. Premium Membership: $20.99 Enables user to see his swipe history
  3. Premium Membership: $9.99 Surge Premium Membership (Monthly)
  4. Premium Membership: $14.99 Surge Premium Membership (Monthly)
  5. Premium Membership: $59.99 Enables user to see his swipe history
  6. Premium Membership: $19.99 Surge Premium Membership (Quarterly)
  7. Premium Membership: $4.99 Surge Premium Membership (Monthly)
  8. Premium Membership: $29.99 Surge Premium Membership (Quarterly)
  9. Premium Membership: $7.49 Surge Premium Membership (Monthly)
  10. Premium Membership: $59.99 Surge Premium Membership (Yearly)