fix problems on EMotion [iphone]

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—— Run into issues on EMotion? Get help pending when official support gets back to you!

eMotion - запись и антиспам
Info:
company: JSQ Quantera
: https://emotion.megafon.ru/
: emotion.megafon.ru
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Crashes issue

eMotion crashes on call start

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. If an update... ⇲

eMotion unstable and frequently crashes

Fix: Clear the app's cache if the option is available in the app settings. This can help improve stability and performance. OR Consider uninst... ⇲
 
Network issue

No incoming or outgoing calls

Fix: Check your internet connection. Make sure you are connected to a stable WiFi network or have a strong cellular data signal. If the connectio... ⇲

eMotion does not work without WiFi

Fix: Check if the app has a setting that allows it to use cellular data. Go to Settings > Cellular and ensure that eMotion is enabled to use cell... ⇲

Calls drop immediately upon answering

Fix: Check your internet connection for stability. If you are on WiFi, try switching to cellular data or vice versa to see if the issue persists.... ⇲

eMotion fails to connect calls

Fix: Check your internet connection and ensure it is stable. If you are on WiFi, try switching to cellular data or vice versa. OR Restart the... ⇲
 
Permissions issue

Requires unnecessary location access

Fix: Go to Settings > Privacy > Location Services and find eMotion. Change the setting to 'While Using the App' or 'Never' if you do not want the... ⇲

Requires microphone access

Fix: If you are uncomfortable with the app accessing your microphone, you can disable it by going to Settings > Privacy > Microphone and toggling... ⇲
 
Account issue

No call history available

Fix: Check the app settings to see if there is an option to enable call history. Sometimes, this feature can be turned off by default. OR If c... ⇲

Balance visible but phone number missing

Fix: Log out of the app and log back in to refresh your account information. This can sometimes resolve display issues. OR Check if there are... ⇲
 
Audio issue

No sound during calls on iPhone

Fix: Ensure that your iPhone is not on silent mode. Check the mute switch on the side of your iPhone and adjust the volume during a call. OR T... ⇲
 
Updates issue

eMotion completely non-functional after update

Fix: Try restarting your iPhone after the update. This can help clear any temporary issues that may have arisen from the update. OR If the app... ⇲

Frequent updates break existing functionality

Fix: Keep a backup of the previous version of the app if possible, so you can revert if an update causes issues. This may require using a third-p... ⇲
 
Messages issue

Inability to receive SMS

Fix: Check if the app has been updated to a version that no longer supports SMS. If so, consider using an alternative messaging app that meets yo... ⇲
 
Payments issue

Payment issues for account top-up

Fix: Verify that your payment method is valid and has sufficient funds. Check your payment settings in the app to ensure everything is correct.... ⇲
 
Slow issue

Poor performance over time

Fix: Regularly clear the app's cache and data if the option is available in the app settings. This can help improve performance. OR Consider u... ⇲
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 what users are saying
Good experience
57.0%

Bad experience
39.5%

Neutral
3.5%

~ from our NLP analysis of 86 combined software ratings.

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 Private Data eMotion collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics