fix problems on GET [iphone]

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—— Run into issues on GET ? Get help pending when official support gets back to you!

GET Mobile ID
Info:
company: GLOBAL ENTERPRISE TECHNOLOGIES CORP.
: https://mobiledl.us/faq
: mobiledl.us
Chat with our AI-based GET Support
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Network issue

Requires VPN to be turned off

Fix: 1. Disable VPN: Go to 'Settings' on your iPhone, tap 'VPN', and toggle the switch to turn it off. This should allow the app to function prop... ⇲
 
Security issue

Difficult facial recognition process

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area when using the facial recognition feature. Avoid backlighting and shadows on y... ⇲
 
Compatibility issue

Limited usability outside Utah

Fix: 1. Research local laws: Before traveling, check if the state you are visiting accepts GET Mobile ID. This can help you avoid issues when try... ⇲

GET not wallet compatible

Fix: 1. Use the app directly: Since the app is not wallet compatible, make it a habit to open the GET Mobile ID app whenever you need to show you... ⇲

Not accepted at many establishments

Fix: 1. Carry a physical ID: Always have a government-issued ID on hand to avoid issues when the app is not accepted. 2. Research acceptance: Bef... ⇲

No NFC compatibility

Fix: 1. Use the app directly: Since NFC is not supported, always open the GET Mobile ID app when you need to present your ID instead of relying o... ⇲

Limited functionality compared to physical ID

Fix: 1. Use the app for specific purposes: Identify the situations where the app is accepted and use it accordingly, while keeping a physical ID... ⇲
 
Payments issue

Annual subscription fee

Fix: 1. Evaluate the benefits: Consider whether the features and convenience of the app justify the annual fee. If you find it valuable, budget f... ⇲
 
Updates issue

Frequent updates required

Fix: 1. Enable automatic updates: Go to 'Settings' > 'App Store' and toggle on 'App Updates' to ensure the app updates automatically in the futur... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use in-app support features: If available, use the support or help section within the app to find answers to common questions or issues.... ⇲
 
Bugs issue

GET bugs and glitches

Fix: 1. Clear app cache: Go to 'Settings' > 'General' > 'iPhone Storage', find GET Mobile ID, and select 'Offload App'. This will clear temporary... ⇲
 
Ads issue

Lack of promotion and awareness

Fix: 1. Share your experience: Talk to friends and family about the app and its benefits to help raise awareness. 2. Use social media: Post about... ⇲
 
UI issue

Inconvenient to use in urgent situations

Fix: 1. Practice using the app: Familiarize yourself with the app's features and navigation so you can use it quickly in urgent situations. 2. Ke... ⇲

GET is not intuitive

Fix: 1. Explore the app: Spend some time navigating through the app to understand its layout and features better. Familiarity can improve your ex... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.4%

Bad experience
6.0%

Neutral
2.6%

~ from our NLP analysis of 3,736 combined software ratings.

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 Private Data GET collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Sensitive Info

  Cost of Subscriptions
  1. 1-Year Subscription: $1.99 Free for 6 Months, then charged annually