fix problems on Global CU [iphone]

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—— Run into issues on Global CU? Get help pending when official support gets back to you!

Global CU
Info:
company: Global Federal Credit Union
: https://globalcu.org/support/
: globalcu.org
Chat with our AI-based Global CU Support
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Payments issue

Delayed transaction posting

Fix: 1. Check transaction history: Sometimes, transactions may take time to reflect. Check your transaction history after a few hours. 2. Ensure... ⇲

Limited functionality for bill payments

Fix: 1. Explore the app: Make sure to check all sections of the app for bill payment options. Sometimes features are not immediately visible. 2.... ⇲

Inability to transfer funds easily

Fix: 1. Review transfer options: Go to the transfer section of the app and ensure you are following the correct steps for transferring funds. 2.... ⇲

Error messages when accessing bill pay

Fix: 1. Restart the app: Close the Global CU app completely and reopen it to see if the error persists. 2. Check internet connection: Ensure you... ⇲
 
Bugs issue

Inaccurate balance information

Fix: 1. Refresh the app: Pull down on the transaction list to refresh the balance information. 2. Log out and back in: This can help sync your a... ⇲

Pending transactions not displayed correctly

Fix: 1. Refresh the app: Pull down on the transaction list to refresh the data. 2. Log out and log back in: This can help sync your account data... ⇲

Missing transaction memo details

Fix: 1. Check transaction settings: Go to the app settings and see if there are options to display memo details for transactions. 2. Log out and... ⇲
 
UI issue

Poor user interface for transaction details

Fix: 1. Familiarize with the layout: Spend some time navigating the app to understand where transaction details are located. 2. Provide feedback... ⇲

Overly sensitive scrolling in transaction history

Fix: 1. Adjust touch sensitivity: Go to Settings > Accessibility > Touch and adjust the touch sensitivity settings to see if it helps with scroll... ⇲

No clear distinction between different credit cards

Fix: 1. Rename cards: If possible, rename your credit cards in the app settings to help distinguish between them. 2. Use card images: If the app... ⇲
 
Security issue

Lack of two-factor verification

Fix: 1. Enable any available security features: Check the app settings for any security options that may enhance account protection. 2. Use stro... ⇲
 
Syncing issue

Difficulty syncing multiple accounts

Fix: 1. Ensure all accounts are linked: Go to the account settings in the app and verify that all accounts are properly linked. 2. Log out and l... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Use in-app help features: Check if the app has a help or FAQ section that may address your concerns. 2. Look for community forums: Searc... ⇲
 
Compatibility issue

Inconsistent app performance overseas

Fix: 1. Check for local restrictions: Some features may be restricted in certain countries. Research if the app has limitations based on your loc... ⇲
 
Settings issue

No option to change PIN in the app

Fix: 1. Check account settings: Go to the security or account settings section of the app to see if there is an option to change your PIN. 2. Us... ⇲
 
Network issue

Frequent connection errors

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi network or has a strong cellular signal. 2. Resta... ⇲
 
Updates issue

Limited features compared to previous app

Fix: 1. Explore all app sections: Make sure to check all sections of the app for features that may have been relocated. 2. Use the website: If t... ⇲
 
Messages issue

Inability to read messages/notifications in-app

Fix: 1. Check notification settings: Go to Settings > Notifications > Global CU and ensure notifications are enabled. 2. Refresh the app: Pull d... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
3.2%

Neutral
1.6%

~ from our NLP analysis of 2,875 combined software ratings.

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 Private Data Global CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics