fix problems on My Washington Gas [iphone]

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—— Run into issues on My Washington Gas? Get help pending when official support gets back to you!

My Washington Gas
Info:
company: Smart Energy Systems LLC
: https://my.washingtongas.com/portal/contact-us-connect-me_template.aspx
: www.washingtongas.com
Chat with our AI-based My Washington Gas Support
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Security issue

Multi-factor authentication screen is blank

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your internet connection; a poor connection can cause loading issues.... ⇲
 
Account issue

Cannot reset password

Fix: 1. Ensure you are using the correct email associated with your account. 2. Check your spam/junk folder for the password reset email. OR... ⇲
 
Notifications issue

Message indicator cannot be cleared

Fix: 1. Try logging out of the app and logging back in to refresh notifications. 2. Check for any unread messages in the app that may be causing... ⇲

Automatic payments do not notify users of changes

Fix: 1. Check your notification settings in the app to ensure notifications are enabled. 2. Go to your iPhone Settings > Notifications > My Wash... ⇲
 
Freezing issue

Payment confirmation screen freezes

Fix: 1. Ensure your app is updated to the latest version. 2. Restart the app by closing it completely and reopening it. OR 3. Check your inte... ⇲
 
Login issue

My Washington Gas does not recognize sign-in credentials

Fix: 1. Double-check that you are entering the correct username and password. 2. Ensure that Caps Lock is not on and that you are using the corr... ⇲

My Washington Gas is unable to log in

Fix: 1. Double-check your username and password for accuracy. 2. Ensure that your internet connection is stable. OR 3. If you have forgotten... ⇲
 
Updates issue

Balance updates are slow

Fix: 1. Ensure that your app is updated to the latest version. 2. Check your internet connection; a slow connection can delay updates. OR 3.... ⇲
 
Payments issue

Credit card payments are not accepted

Fix: 1. Check if your credit card is valid and has sufficient funds. 2. Ensure that the app is updated to the latest version. OR 3. Try using... ⇲

My Washington Gas does not allow for future payment dates

Fix: 1. Ensure that your app is updated to the latest version. 2. Check if there are any specific settings in the app that need to be enabled fo... ⇲
 
Crashes issue

My Washington Gas crashes when accessing multiple accounts

Fix: 1. Ensure that your app is updated to the latest version. 2. Restart your iPhone to clear any temporary issues. OR 3. Try accessing one... ⇲
 
Loading issue

My Washington Gas fails to load on iPhone

Fix: 1. Check your internet connection; ensure you are connected to Wi-Fi or have a strong cellular signal. 2. Restart your iPhone to refresh th... ⇲
 
Downloads issue

Exporting PDF bills is not possible

Fix: 1. Ensure that your app is updated to the latest version. 2. Check if there are any specific settings in the app that need to be enabled fo... ⇲
 
Messages issue

My Washington Gas shows persistent error messages

Fix: 1. Restart the app by closing it completely and reopening it. 2. Ensure that your app is updated to the latest version. OR 3. If the err... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.4%

Bad experience
2.8%

Neutral
1.9%

~ from our NLP analysis of 10,697 combined software ratings.

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 Private Data My Washington Gas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics