fix problems on MortgageQuestions [iphone]

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—— Run into issues on MortgageQuestions? Get help pending when official support gets back to you!

MortgageQuestions
Info:
company: PHH Mortgage Corporation
: https://www.mortgagequestions.com/
: www.mortgagequestions.com
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Login issue

Login issues with constant reversion to login screen

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage, find the MortgageQuestions app, and delete it. Reinstall the app from the App... ⇲
 
Payments issue

No option to edit payment details after submission

Fix: 1. Review the app's FAQ or help section: Sometimes, apps have specific guidelines on how to handle payment details. Check if there are any i... ⇲

Additional fees for online payments

Fix: 1. Review payment options: Check if there are alternative payment methods available that do not incur additional fees, such as bank transfer... ⇲

Limited payment options available

Fix: 1. Check for updates: Ensure the app is updated, as new payment options may be added in newer versions. 2. Explore alternative payment meth... ⇲

Partial payments not allowed

Fix: 1. Review payment policies: Check the app or website for any policies regarding partial payments to understand the limitations. 2. Contact... ⇲
 
Support issue

Customer service response times are excessively long

Fix: 1. Use in-app support: If the app has a support feature, use it to submit your query, as it may be prioritized. 2. Check for FAQs: Look for... ⇲

Poor customer service accessibility

Fix: 1. Use in-app support: If available, utilize the in-app support feature for quicker access to assistance. 2. Check for alternative contact... ⇲
 
Compatibility issue

Incompatibility with budgeting apps

Fix: 1. Export data manually: If the app allows, export your payment history or account details and manually input them into your budgeting app.... ⇲

Website does not support certain browsers

Fix: 1. Switch browsers: If you encounter issues, try accessing the website using a different browser, such as Safari, Chrome, or Firefox. 2. Cl... ⇲
 
UI issue

MortgageQuestions navigation is clunky and unstable

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation better. Look for tutorials or guides... ⇲
 
Registration issue

Registration feedback loop with password requirements

Fix: 1. Review password requirements: Ensure your password meets all specified criteria (length, special characters, etc.). Write it down to avoi... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often fix bugs that cause crashes. 2. Restart your iPhone: A s... ⇲
 
Account issue

Inability to link multiple mortgages online

Fix: 1. Check app settings: Look for any settings or options that allow you to add or link multiple mortgages. 2. Review account limitations: Ch... ⇲
 
Updates issue

Delayed updates on account status

Fix: 1. Refresh the app: Close and reopen the app to refresh the account status. 2. Check for notifications: Ensure you have enabled notificatio... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.3%

Neutral
1.7%

~ from our NLP analysis of 40,737 combined software ratings.

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 Private Data MortgageQuestions collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics