fix problems on Accsoon SEE [iphone]

—— Run into issues on Accsoon SEE? Get help pending when official support gets back to you!

Accsoon SEE

Info:

company: Chengdu Accsoon Technology Co., Ltd

: https://www.accsoon.com

Chat with our AI-based Accsoon SEE Support

🛠️ Common Accsoon SEE Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

no updates for older models

Fix: Check if your device is compatible with the latest version of the app. If not, consider using an older version of the app that is compatible... ⇲

image stretching not supported

Fix: Adjust the aspect ratio settings within the app. Look for options related to image settings or display settings and try to set it to a stand... ⇲

Features issue

lack of El Zone feature

Fix: Explore alternative apps that provide the El Zone feature. Research apps that are known for their advanced monitoring features and see if th... ⇲

LUT output for live stream not available

Fix: Use a third-party app that supports LUTs for live streaming. Research apps that allow you to apply LUTs before streaming. OR Consider app... ⇲

live stream overlay features lacking

Fix: Explore third-party overlay software that can be used in conjunction with the app to add overlays during live streaming. OR Consider usin... ⇲

Compatibility issue

incompatibility with older iOS versions

Fix: Check if you can downgrade your iOS version to one that is compatible with the app. This may involve backing up your data and using iTunes t... ⇲

PNG transparency not supported

Fix: Convert your PNG files to a supported format (like JPEG) before uploading them to the app. Use an image editing tool to perform the conversi... ⇲

Network issue

iOS app does not connect to CineView SE

Fix: Ensure that both the app and the CineView SE device are updated to their latest firmware. Restart both the app and the device to attempt rec... ⇲

no automatic reconnection for live stream

Fix: Manually monitor your connection during live streams and be prepared to reconnect if the stream drops. Keep the app open and check for any p... ⇲

Performance issue

live streaming performance issues

Fix: Check your internet connection speed and stability. Use a wired connection if possible, or ensure you are on a strong Wi-Fi network. You can... ⇲

UI issue

buttons cut off on iPhone 15

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and try changing the text size or display zoom settings to... ⇲

Freezing issue

video feed freezes on iPhone 15 Pro Max

Fix: Close all other apps running in the background to free up resources. Double-tap the home button (or swipe up from the bottom on newer models... ⇲

image freezes after turning on device

Fix: Try restarting the app and your device to see if this resolves the freezing issue. Ensure that the app is fully closed before reopening it.... ⇲

Support issue

technical support blames iOS bugs

Fix: Keep your iOS updated to the latest version, as updates often include bug fixes that may resolve compatibility issues with the app. OR Do... ⇲

poor company support and updates

Fix: Stay engaged with user communities online where you can share experiences and solutions with other users. This can provide alternative suppo... ⇲

Bugs issue

Accsoon SEE does not track as advertised

Fix: Review the app settings to ensure that all tracking features are enabled. Look for any permissions that may need to be granted in your devic... ⇲

Crashes issue

Accsoon SEE crashes frequently

Fix: Clear the app cache and data if possible. Go to Settings > General > iPhone Storage, find the app, and select 'Offload App' to clear tempora... ⇲