fix problems on BigCommerce [iphone]

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—— Run into issues on BigCommerce? Get help pending when official support gets back to you!

BigCommerce
Info:
company: BigCommerce
: https://support.bigcommerce.com/s/
: bigcommerce.com
Chat with our AI-based BigCommerce Support
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Search issue

Order search feature is broken

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Clear the app's cache by going to Settings >... ⇲

Search function is unreliable

Fix: 1. Ensure you are using the latest version of the app. Check for updates in the App Store. 2. Clear the app's cache by going to Settings >... ⇲
 
Updates issue

Inconsistent current version charts

Fix: 1. Check for updates in the App Store to ensure you have the latest version of the app. 2. Clear the app's cache by going to Settings > Gen... ⇲

Limited analytics history

Fix: 1. Check if the app has been updated to the latest version. Go to the App Store and look for updates. 2. Use the desktop version for a more... ⇲
 
Compatibility issue

Limited functionality compared to desktop

Fix: 1. Familiarize yourself with the app's features by checking the help section within the app. 2. Use the desktop version for tasks that requ... ⇲

Basic features require secondary apps

Fix: 1. Familiarize yourself with the app's features and identify which tasks require secondary apps. 2. Use the desktop version for tasks that... ⇲

Limited management features

Fix: 1. Familiarize yourself with the app's features and identify which management tasks can be performed. 2. Use the desktop version for tasks... ⇲
 
Security issue

Forced two-step verification

Fix: 1. If you find two-step verification cumbersome, check if you can adjust your security settings in your account profile. 2. Use an authenti... ⇲
 
Login issue

Frequent sign-ins required

Fix: 1. Ensure that you are selecting the 'Remember Me' option when signing in. 2. Check your iPhone settings to ensure that the app has permiss... ⇲

Requires login for basic tasks

Fix: 1. Ensure you are selecting the 'Remember Me' option when signing in to reduce the frequency of logins. 2. Check your iPhone settings to en... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > BigCommerce and ensure that notifications are enabled.... ⇲

Push notifications quit randomly

Fix: 1. Check your iPhone's notification settings by going to Settings > Notifications > BigCommerce and ensure that notifications are enabled.... ⇲
 
Customization issue

Cannot edit products in-app

Fix: 1. Check if the app has been updated to the latest version. Go to the App Store and look for updates. 2. If editing is not available, use t... ⇲

No customization options

Fix: 1. Review the app's settings to see if there are any available customization options. 2. Use the desktop version for more extensive customi... ⇲

Inability to manage featured products

Fix: 1. Check if the app has been updated to the latest version. Go to the App Store and look for updates. 2. Use the desktop version of BigComm... ⇲
 
Uploads issue

Inability to upload tracking information

Fix: 1. Check if the app has been updated to the latest version. Go to the App Store and look for updates. 2. Use the desktop version of BigComm... ⇲
 
UI issue

Frustrating user interface

Fix: 1. Take time to explore the app's layout and features to become more familiar with its navigation. 2. Check for any available tutorials or... ⇲
 
Support issue

Lack of support for app issues

Fix: 1. Check the app's help section for FAQs and troubleshooting tips. 2. Search online forums or communities for user-shared solutions to simi... ⇲
 
Bugs issue

BigCommerce is not robust

Fix: 1. Use the desktop version for more robust features and functionalities that the app may lack. 2. Keep an eye on app updates, as developers... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
10.8%

Neutral
3.3%

~ from our NLP analysis of 518 combined software ratings.

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CASHDROP

 Private Data BigCommerce collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics