fix problems on MyMountSinai [iphone]

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—— Run into issues on MyMountSinai? Get help pending when official support gets back to you!

MyMountSinai
Info:
company: Mount Sinai Health System
: https://www.mountsinai.org/about/mymountsinai
: www.mountsinai.org
Chat with our AI-based MyMountSinai Support
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Loading issue

Pages do not load

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the MyMountSinai app off th... ⇲
 
Messages issue

Inability to message all providers

Fix: Check if the providers you are trying to message are part of the MyMountSinai network. If they are not, you may need to contact them through... ⇲

Delayed message responses

Fix: Check your internet connection to ensure messages are being sent and received promptly. A weak connection can cause delays. OR Consider f... ⇲
 
UI issue

Complicated virtual visit function

Fix: Review the app's help section or user guide for step-by-step instructions on how to initiate a virtual visit. This can clarify the process.... ⇲

Irrelevant information displayed

Fix: Check your profile settings in the app to ensure that your preferences and interests are correctly set, which may help filter out irrelevant... ⇲

No copyable text for test results

Fix: Take a screenshot of the test results and use an OCR (Optical Character Recognition) app to convert the image to text if you need to copy it... ⇲

Poor user interface for appointment scheduling

Fix: Familiarize yourself with the scheduling interface by exploring all options and features available in the app. OR Look for any tutorials... ⇲
 
Payments issue

Payment system issues

Fix: Verify that your payment information is correctly entered in the app. Go to Settings > Payment Information and check for any errors. OR T... ⇲
 
Bugs issue

Inaccurate lab request status

Fix: Refresh the app by pulling down on the screen to update the lab request status. This can sometimes correct inaccuracies. OR Check the lab... ⇲
 
Permissions issue

MyMountSinai requires full access to personal calendar

Fix: Review the app's permissions in your iPhone settings. Go to Settings > Privacy > Calendars and adjust the permissions if you are uncomfortab... ⇲
 
Settings issue

No option to schedule lab appointments

Fix: Check if lab appointments can be scheduled through the hospital's main website or by calling the lab directly, as this may be an alternative... ⇲

Limited appointment scheduling options

Fix: Check if there are additional scheduling options available on the hospital's website, as the app may not have all available slots. OR Try... ⇲
 
Notifications issue

Confusing billing notifications

Fix: Review the billing section of the app for a detailed breakdown of charges, which may clarify confusing notifications. OR Contact the bill... ⇲
 
Syncing issue

Certain divisions not linked to app

Fix: Verify if the divisions you are trying to access are part of the MyMountSinai network and if they are integrated into the app. OR Use the... ⇲

Inconsistent information across locations

Fix: Always verify information with the specific location you are dealing with, as policies and procedures may vary. OR Keep a record of the i... ⇲
 
Support issue

Long wait times for phone support

Fix: Try calling during off-peak hours, such as early morning or late afternoon, to reduce wait times. OR Utilize the app's chat feature if av... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.6%

Bad experience
10.6%

Neutral
3.9%

~ from our NLP analysis of 4,097 combined software ratings.

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 Private Data MyMountSinai collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics