fix problems on ToteScan [iphone]

—— Run into issues on ToteScan? Get help pending when official support gets back to you!

ToteScan

Info:

company: Jampaq, Inc.

: https://www.totescan.com/support

Chat with our AI-based ToteScan Support

🛠️ Common ToteScan Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Search is case sensitive

Fix: To work around the case sensitivity issue, try using a consistent casing when entering search terms. For example, always use lowercase or al... ⇲

Quantity resets to 1 after adding photo

Fix: After adding a photo, check if there is an option to save or confirm the quantity before exiting the photo upload screen. If there is, make... ⇲

Bugs issue

Tote item count does not reflect actual quantity

Fix: Try refreshing the app or navigating away from the tote and then back to it. This can sometimes trigger the app to update the item count cor... ⇲

Items disappear from app

Fix: Check if the items are still in the app by searching for them using different keywords or categories. Sometimes items may not appear in the... ⇲

Sorting by date and alphabetical order is incorrect

Fix: Check if there are any filters applied that might affect the sorting. Clear any filters and try sorting again to see if the issue persists.... ⇲

Crashes issue

ToteScan stops working during use

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲

Payments issue

Requires purchase of proprietary labels

Fix: If you want to avoid purchasing proprietary labels, consider using standard labels that are compatible with the app. Check the app's documen... ⇲

Search issue

Search only pulls up to 50 items

Fix: To manage the limitation of 50 items in search results, try using more specific search terms to narrow down the results. This can help you f... ⇲

UI issue

Cannot scroll through multiple photos

Fix: If you cannot scroll through multiple photos, check if there is a setting in the app that allows you to enable photo scrolling. Look in the... ⇲

Cannot move items between totes

Fix: As a workaround, you can manually remove the items from one tote and then add them to another. This may be a bit tedious but will allow you... ⇲

Customization issue

No option to delete empty labels

Fix: If you cannot delete empty labels, try renaming them to something like 'Unused' or 'Empty' to keep your list organized until a deletion opti... ⇲

No basement option for tote location

Fix: If the app does not have a basement option, consider using a similar category, such as 'Lower Level' or 'Storage', to represent basement ite... ⇲

Items in tote not organized alphabetically

Fix: To manually organize items, you can create a new tote and add items in alphabetical order. This may take some time but will help you achieve... ⇲

Compatibility issue

ToteScan not available on desktop

Fix: If you need to access your items on a desktop, consider using an iOS emulator that allows you to run iPhone apps on your computer. This can... ⇲

Storage issue

No way to store data locally

Fix: To work around the lack of local storage, consider regularly exporting your data to a cloud service or email. This way, you can keep a backu... ⇲