fix problems on MyUSU [iphone]

—— Run into issues on MyUSU? Get help pending when official support gets back to you!

MyUSU

Info:

company: UCROO

: https://help.pathify.com

Chat with our AI-based MyUSU Support

🛠️ Common MyUSU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

General links broken on financial aid menu

Fix: Clear the app cache by going to your iPhone Settings > MyUSU > Storage > Clear Cache. This can help resolve issues with broken links. OR... ⇲

Super buggy performance

Fix: Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. An outdated OS can cause performan... ⇲

Compatibility issue

Not optimized for mobile devices

Fix: Check for any app updates in the App Store. Developers often release updates to improve mobile optimization. OR Try using the app in land... ⇲

Incompatibility with mandatory duo app for employees

Fix: Check if both apps are updated to the latest versions. Go to the App Store and update if necessary. OR Try logging into the MyUSU app usi... ⇲

UI issue

Widgets appear side by side instead of stacked

Fix: Adjust the widget settings by long-pressing on the widget and selecting 'Edit Widget' to see if there are options for layout adjustments.... ⇲

Dashboard appearance does not match screenshots

Fix: Log out of the app and log back in to refresh the dashboard. Sometimes, a session refresh can correct display issues. OR Check for any ap... ⇲

Requires horizontal scrolling

Fix: Try adjusting your screen orientation to landscape mode to see if it improves the layout and reduces scrolling. OR If possible, provide f... ⇲

Account issue

Incorrect name/contact information

Fix: Manually update your contact information in the app settings if the option is available. Look for a profile or account settings section. O... ⇲

Support issue

IT department unable to correct information

Fix: Gather all relevant information and try to escalate the issue within your organization, possibly to a higher authority in the IT department.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

47.6%

Good experience

42.9%

Neutral

9.5%

~ from our NLP analysis of 21 combined software ratings.

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Private Data MyUSU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- User Content
- Diagnostics
- Other Data