fix problems on Smart Reef [iphone]

—— Run into issues on Smart Reef? Get help pending when official support gets back to you!

Smart Reef

Info:

company: Reef Factory sp. z o.o.

: https://www.reeffactory.com

Chat with our AI-based Smart Reef Support

🛠️ Common Smart Reef Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Smart Reef is slow to process

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find Smart Reef in the list and tap on it. If there's an op... ⇲

Not user friendly

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and settings. Look for a tutorial or help section within... ⇲

Network issue

Struggles to connect to WiFi

Fix: 1. Restart your router: Unplug your router, wait for about 30 seconds, and then plug it back in. This can help reset the connection and impr... ⇲

No refresh option for network search

Fix: 1. Restart the app: Close the Smart Reef app completely and reopen it. This can sometimes trigger a new network search. OR 2. Toggle WiFi... ⇲

Fails to identify 2.4 GHz networks

Fix: 1. Check your router settings: Log into your router's settings and ensure that the 2.4 GHz band is enabled and broadcasting. OR 2. Forget... ⇲

Smart Reef lowers signal to 2.4 GHz

Fix: 1. Check your router settings: Log into your router and ensure that the 2.4 GHz band is set to the correct channel and not set to a lower si... ⇲

Inconsistent connectivity

Fix: 1. Test your internet speed: Use a speed test app to check your internet connection. If the speed is low, consider contacting your internet... ⇲

Bugs issue

Reef log does not allow adding new tasks

Fix: 1. Check for app updates: Go to the App Store, search for Smart Reef, and see if there are any updates available. Updating the app can fix b... ⇲

Date changes to random previous date when adding tasks

Fix: 1. Check your device's date and time settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. This can he... ⇲

Feeder does not work at scheduled time

Fix: 1. Check the feeder settings: Open the app and navigate to the feeder settings to ensure that the schedule is set correctly and saved. OR... ⇲

Registration issue

Registration issues due to SMS not working

Fix: 1. Check your phone number: Ensure that you have entered the correct phone number format, including the country code if necessary. OR 2.... ⇲

Updates issue

Requires firmware update for setup

Fix: 1. Check for firmware updates: Open the Smart Reef app and look for any prompts or settings related to firmware updates. Follow the instruct... ⇲

No app updates for 7 months

Fix: 1. Check for updates manually: Open the App Store, go to Updates, and see if Smart Reef is listed. If not, it may not have any new updates a... ⇲

Customization issue

Initial setup asks too many unnecessary questions

Fix: 1. Skip questions: If the app allows you to skip certain questions during setup, do so to streamline the process. OR 2. Complete the setu... ⇲

No option to manually enter login information

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as this feature may be added in future updates. OR 2. Use the de... ⇲

Crashes issue

Smart Reef does not open

Fix: 1. Restart your iPhone: Sometimes a simple restart can resolve app issues. Hold down the power button and slide to power off, then turn it b... ⇲

Installation issue

Cannot set up aquarium and light

Fix: 1. Ensure all devices are powered on: Check that your aquarium equipment and lights are plugged in and turned on before attempting setup.... ⇲

Performance issue

Overall poor app performance

Fix: 1. Clear app cache and data: Go to Settings > General > iPhone Storage, find Smart Reef, and select 'Offload App' to clear cache without los... ⇲