fix problems on Storyteller [iphone]

—— Run into issues on Storyteller ? Get help pending when official support gets back to you!

Storyteller by MHN

Info:

company: New Luminary Media Pty Ltd

: https://www.thestorytellerco.com/contact

: www.thestorytellerco.com

Chat with our AI-based Storyteller Support

🛠️ Common Storyteller Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Storyteller a... ⇲

slow loading times

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage. Find Storyteller and select 'Offload App'. This will remove the ap... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app to the latest version by going to the App Store, tapping on your profile icon, and scrolling to see if Storyteller has an... ⇲

Downloads issue

limited offline functionality

Fix: 1. Check if the app has an option to download content for offline use. Look for a download icon or option within the app settings or during... ⇲

Support issue

poor customer support

Fix: 1. Utilize the app's FAQ or help section, which may provide answers to common issues. Look for a 'Help' or 'Support' option within the app.... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Go to Settings > Notifications > Storyteller and ensure that notifications are enabled. Check that the alert style is set to 'Banners' or... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. Look for a tutorial or help section within the app that ma... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization options. Look for themes, layouts, or display settings t... ⇲

Battery issue

high battery consumption

Fix: 1. Check battery usage by going to Settings > Battery and see how much battery Storyteller is consuming. If it's high, consider limiting you... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check the app's requirements in the App Store to ensure your device meets the necessary specifications. If your device is not compatible,... ⇲