fix problems on Duke Health Anywhere [iphone]

—— Run into issues on Duke Health Anywhere? Get help pending when official support gets back to you!

Duke Health Anywhere

Info:

company: American Well

: http://www.americanwell.com/mobileappsupport/

Chat with our AI-based Duke Health Anywhere Support

🛠️ Common Duke Health Anywhere Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Duke Health Anywhere freezes while watching stream

Fix: 1. Close the app completely: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to vi... ⇲

slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage. Find Duke Health Anywhere and tap on it. If there is an option to 'Offload Ap... ⇲

Offline issue

limited offline functionality

Fix: 1. Download content for offline use: If the app allows for certain content to be downloaded, look for a download option within the app. This... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Ensure you have the latest version of the app by checking the App Store for updates. An update may fix bugs that cause cr... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help: Check if the app has a help or FAQ section that can provide answers to common issues. This can often be found in the... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Duke Health Anywhere. Ensure that notifications are enabled and set to your... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Visit the app's page on the App Store to see the minimum iOS version required. Ensure your device meets these... ⇲

UI issue

cluttered user interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where features are located. This can help you navig... ⇲

Customization issue

lack of customization options

Fix: 1. Explore app settings: Check the app settings to see if there are any options for customizing notifications, themes, or layouts. 2. Use e... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background app refresh: Go to Settings > General > Background App Refresh and turn it off for Duke Health Anywhere to save battery... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.3%

Bad experience

1.9%

Neutral

0.8%

~ from our NLP analysis of 750 combined software ratings.

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Private Data Duke Health Anywhere collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics