fix problems on Ooredoo Super App [iphone]

—— Run into issues on Ooredoo Super App? Get help pending when official support gets back to you!

Ooredoo Super App

Info:

company: Ooredoo Myanmar Limited

: http://www.ooredoo.com.mm/en/Personal/Support.aspx

Chat with our AI-based Ooredoo Super App Support

🛠️ Common Ooredoo Super App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app has a lot of errors

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Ooredoo Super App, and tap 'Update' if available. Thi... ⇲

app crashes frequently

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Ooredoo Super App off t... ⇲

Account issue

unable to check balance

Fix: Try logging out of your account and logging back in. This can refresh your session and may resolve the issue. OR Check your internet conn... ⇲

VIP points missing

Fix: Log out and log back into your account to refresh your points balance. OR Check if there are any specific conditions for earning or redee... ⇲

phone bill disappears without usage

Fix: Log out and log back into your account to refresh your billing information. OR Check your account settings for any filters or settings th... ⇲

Payments issue

unable to recharge phone bill

Fix: Ensure that your payment method is valid and has sufficient funds. Check your payment settings in the app. OR Try using a different payme... ⇲

unable to buy internet package

Fix: Check for any ongoing promotions or restrictions on your account that may prevent purchases. This can usually be found in the app under your... ⇲

Support issue

customer service is unhelpful

Fix: Utilize the in-app chat feature if available, as it may provide quicker responses than traditional customer service channels. OR Visit th... ⇲

cannot reach customer service

Fix: Check if there are alternative contact methods available, such as social media channels or email support. OR Try using the in-app support... ⇲

Syncing issue

data rewards not recorded

Fix: Log out and log back into your account to refresh your data rewards status. OR Check if there are any specific conditions or timeframes f... ⇲

Bugs issue

application errors when extending data

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to data extensions. OR Try restarting the app an... ⇲

features broken

Fix: Ensure that the app is updated to the latest version, as updates often fix broken features. OR Try uninstalling and reinstalling the app... ⇲

laggy and buggy

Fix: Close other apps running in the background to free up resources and improve performance. OR Restart your iPhone to clear temporary files... ⇲

Screen issue

black screen after purchasing

Fix: Force close the app and reopen it to see if the purchase is reflected correctly after a restart. OR Check your internet connection and tr... ⇲

white screen after error messages

Fix: Force close the app and reopen it to see if the issue resolves itself after a restart. OR If the problem persists, try uninstalling and r... ⇲

Loading issue

unskippable activity causing loading issues

Fix: Try clearing the app cache by offloading the app as mentioned earlier, which can help resolve loading issues. OR If the activity is a tut... ⇲

app shows loading indefinitely

Fix: Force close the app and reopen it to see if it resolves the loading issue. OR Check your internet connection and switch between Wi-Fi and... ⇲

Slow issue

slow performance

Fix: Close any other apps running in the background to free up system resources. Swipe up from the bottom and swipe away any unnecessary apps.... ⇲

Data issue

data usage higher than actual

Fix: Check your data usage settings in the app to ensure that it is tracking correctly. You can also compare it with your phone's data usage sett... ⇲

app consumes excessive data

Fix: Check the app's settings for any options to limit data usage, such as disabling auto-play videos or background data usage. OR Consider us... ⇲

Crashes issue

frequent crashes when buying plans

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to purchasing plans. OR Try clearing the app cac... ⇲

UI issue

difficult to use

Fix: Familiarize yourself with the app by exploring its features and settings. Look for a help or tutorial section within the app. OR Consider... ⇲

Network issue

request timeout errors

Fix: Check your internet connection and switch between Wi-Fi and mobile data to see if the issue persists. OR Try logging out and logging back... ⇲

Updates issue

app fails to open after update

Fix: Restart your iPhone to clear any temporary glitches that may be preventing the app from opening. OR If the app still fails to open, try u... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

60.8%

Bad experience

29.9%

Neutral

9.3%

~ from our NLP analysis of 2,505 combined software ratings.

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Private Data Ooredoo Super App collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- User Content
- Identifiers
- Diagnostics