fix problems on Divvy Bikes [iphone]

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—— Run into issues on Divvy Bikes? Get help pending when official support gets back to you!

Divvy Bikes
Info:
company: Lyft Bikes and Scooters, LLC
: https://help.divvybikes.com/
: www.divvybikes.com
Chat with our AI-based Divvy Bikes Support
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Customization issue

Heavy and hard to maneuver bikes

Fix: When using the bike, practice maneuvering in a safe area before hitting busy streets. Familiarize yourself with the bike's weight and balanc... ⇲

Difficult seat adjustment

Fix: Before your ride, practice adjusting the seat in a safe area. Look for the adjustment lever or button, and ensure you understand how it work... ⇲

Useless bike baskets

Fix: If the bike basket is not functional, consider using a backpack or a messenger bag to carry your belongings. This can provide more stability... ⇲
 
Support issue

Inadequate customer service

Fix: Document your issues clearly and keep a record of any interactions you have with customer service. This can help you track your concerns and... ⇲

Lack of support for app issues

Fix: Try to troubleshoot common app issues by restarting your device or reinstalling the app. This can often resolve minor glitches. OR Check... ⇲

Limited communication options for support

Fix: Utilize any available in-app messaging or email options for support. If these are limited, consider reaching out through social media channe... ⇲
 
Payments issue

High charges for incorrect docking

Fix: Always double-check the docking station before leaving the bike. Ensure that you are at an official docking station and that the bike is sec... ⇲

Day pass does not cover e-bikes

Fix: Before purchasing a day pass, check the app for specific details about what is included. If e-bikes are not covered, consider purchasing a s... ⇲
 
Notifications issue

Inconsistent ride charge notifications

Fix: Keep a manual log of your rides and charges. This can help you track discrepancies and provide evidence if you notice inconsistencies. OR... ⇲
 
Compatibility issue

Poor integration with Lyft

Fix: If you rely on both services, consider using them separately rather than expecting seamless integration. Plan your rides accordingly to avoi... ⇲

No Apple Watch support

Fix: Consider using your iPhone for all interactions with the app, as it may provide a more complete experience than trying to use a smartwatch.... ⇲
 
Account issue

Account recovery issues

Fix: Ensure that you have access to the email or phone number associated with your account. If you forget your password, use the 'Forgot Password... ⇲
 
UI issue

Dark design patterns in app

Fix: Adjust your device's display settings to increase brightness or switch to a lighter theme if available in the app settings. OR If the app... ⇲
 
Bugs issue

Inaccurate ride history

Fix: Keep a personal log of your rides, including start and end times, to compare with the app's records. This can help you identify discrepancie... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
61.5%

Good experience
33.4%

Neutral
5.1%

~ from our NLP analysis of 548 combined software ratings.

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 Private Data Divvy Bikes collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts