fix problems on Heritage Auctions [iphone]

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—— Run into issues on Heritage Auctions? Get help pending when official support gets back to you!

Heritage Auctions
Info:
company: Heritage Auctions
: https://www.ha.com/c/contact-us.zx?topicId=42#answer
: www.ha.com
Chat with our AI-based Heritage Auctions Support
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Updates issue

Recent update made app less responsive

Fix: 1. Restart your iPhone to refresh the system and clear any temporary issues caused by the update. 2. Check for any additional updates for th... ⇲
 
UI issue

Zoom feature for images is malfunctioning

Fix: 1. Ensure you are using the pinch-to-zoom gesture correctly. Place two fingers on the screen and move them apart to zoom in, and pinch them... ⇲

Navigation for long auctions is cumbersome

Fix: 1. Use the search function to find specific lots instead of scrolling through the entire auction. Enter keywords or lot numbers to quickly n... ⇲

Bid button overlaps with acknowledgment button

Fix: 1. Try rotating your device to landscape mode to see if the layout adjusts and resolves the overlap issue. 2. If the buttons are still overl... ⇲
 
Uploads issue

Upload process for images is not intuitive

Fix: 1. Review any available tutorials or help sections within the app that may provide guidance on the image upload process. 2. Ensure you are f... ⇲
 
Search issue

Search function does not narrow results properly

Fix: 1. Use more specific keywords or phrases when searching to help narrow down the results. 2. Check if there are any advanced search options a... ⇲
 
Compatibility issue

Heritage Auctions lacks standalone functionality

Fix: 1. Familiarize yourself with the app's features and see if there are any settings that allow you to customize your experience. 2. Use the ap... ⇲

Bidding requires redirection to website

Fix: 1. Bookmark the website on your mobile browser for quick access to bidding features. 2. Use the app to browse lots and then switch to the br... ⇲
 
Loading issue

Heritage Auctions continuously gets stuck in loading mode

Fix: 1. Restart your iPhone to clear any temporary issues that may be causing the loading problem. 2. Check your internet connection to ensure it... ⇲
 
Slow issue

Turnaround time for auction submissions is excessive

Fix: 1. Review the submission guidelines to ensure you are providing all necessary information and documentation to avoid delays. 2. Submit your... ⇲

Shipping times are longer than expected

Fix: 1. Check the shipping options available during the checkout process to select the fastest option if available. 2. Monitor your order status... ⇲
 
Support issue

Customer service response times are slow

Fix: 1. Check the app for any FAQs or help sections that may address your questions without needing to contact customer service. 2. Use the app's... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
3.4%

Neutral
1.7%

~ from our NLP analysis of 3,821 combined software ratings.

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 Private Data Heritage Auctions collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics