fix problems on Commune [iphone]

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—— Run into issues on Commune? Get help pending when official support gets back to you!

Commune: Life-Changing Courses
Info:
company: Commune Media Inc
: https://vidapp.com/onecommune-app-support/
: onecommune.com
Chat with our AI-based Commune Support
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Payments issue

Cannot access purchased courses directly in the app

Fix: 1. Check your account settings: Ensure you are logged into the same account on both the app and website. Go to settings in the app and verif... ⇲

Difficult to cancel subscription

Fix: 1. Use the App Store: Go to Settings > [your name] > Subscriptions. Find the Commune subscription and select 'Cancel Subscription'. Follow t... ⇲

Auto-renewal policy is unclear

Fix: 1. Review subscription settings: Go to Settings > [your name] > Subscriptions to see details about your auto-renewal settings and options.... ⇲
 
Video issue

Videos do not play smoothly on the web

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for streaming. If it's slow, try resetting your... ⇲
 
Crashes issue

Commune crashes or fails to open

Fix: 1. Restart your iPhone: Hold down the power button and slide to power off. Turn it back on after a minute and try opening the app again. O... ⇲
 
Login issue

No option to log in with Facebook in the app

Fix: 1. Use email login: If you have an email associated with your account, use that to log in instead of Facebook. OR 2. Check for app update... ⇲

Blank page after login

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage, find the Commune app, and offload it. Reinstall the app afterward. O... ⇲
 
Account issue

Password reset links do not work

Fix: 1. Check your spam folder: Sometimes, password reset emails can end up in the spam or junk folder. Make sure to check there. OR 2. Try a... ⇲
 
Support issue

Customer support is unresponsive

Fix: 1. Use in-app support: If available, check if there's a help or support section within the app that may provide answers to common questions.... ⇲
 
Bugs issue

Commune does not save favorite courses

Fix: 1. Ensure you are logged in: Make sure you are logged into your account when trying to save favorites. If not, log in and try again. OR 2... ⇲

Commune does not remember where the user left off in videos

Fix: 1. Ensure you are logged in: Make sure you are logged into your account, as progress is often saved to your account rather than the device.... ⇲
 
Content issue

Limited content available in the app compared to the website

Fix: 1. Check for app updates: Go to the App Store and see if there are any updates available that may add more content to the app. OR 2. Use... ⇲
 
Accessibility issue

Voiceover accessibility issues

Fix: 1. Check VoiceOver settings: Go to Settings > Accessibility > VoiceOver and ensure it is turned on. Adjust settings as needed for better per... ⇲
 
Registration issue

No way to create a new account in the app

Fix: 1. Use the website: If the app does not allow account creation, visit the Commune website to create a new account there. OR 2. Check for... ⇲
 
Downloads issue

No offline access for some content

Fix: 1. Download content when online: If the app allows, download courses or videos while connected to Wi-Fi for offline access later. OR 2. U... ⇲
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 what users are saying
Good experience
64.7%

Bad experience
25.9%

Neutral
9.4%

~ from our NLP analysis of 85 combined software ratings.

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 Private Data Commune collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Commune Monthly Membership: $24.99 Commune Membership
  2. Commune Membership - Monthly: $19.99 Commune Membership (monthly subscription)
  3. Commune Annual Membership: $149.99 Commune Membership
  4. Commune Membership - Annual: $179.99 Commune App Membership (annual subscription)
  5. Commune 6 Month Membership: $149.99 Commune Membership
  6. Commune Membership - 6-Month: $149.99 Commune Membership (six-month subscription)
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