fix problems on ASHP LIVE! [iphone]

—— Run into issues on ASHP LIVE!? Get help pending when official support gets back to you!

ASHP LIVE!

Info:

company: American Society of Health-System Pharmacists

: https://www.ashp.org/contact-us

: www.ashp.org

Chat with our AI-based ASHP LIVE! Support

🛠️ Common ASHP LIVE! Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ASHP LIVE! freezes frequently

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the ASHP LIVE! ap... ⇲

ASHP LIVE! is slow to load

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if performance improves. 2. Close any other a... ⇲

requires frequent re-login

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in, if available. 2. Check your iPhone's settings by going to Setting... ⇲

Syncing issue

does not sync with calendar

Fix: 1. Go to Settings on your iPhone, scroll down to ASHP LIVE!, and ensure that Calendar access is enabled. 2. Open the app and check if there... ⇲

Updates issue

schedule does not update

Fix: 1. Refresh the schedule within the app by pulling down on the schedule screen. 2. Check for any settings related to schedule updates and ens... ⇲

Crashes issue

crashes unexpectedly

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app's cache and da... ⇲

UI issue

difficult to navigate

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. 2. Look for a help or tutorial section within the app that... ⇲

poor arrangement of content

Fix: 1. Explore the app settings to see if there are options to customize the layout or arrangement of content. 2. Provide feedback through the a... ⇲

janky user experience

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Clear the app's cache and data as previously mentioned to improve performance... ⇲

Notifications issue

push notifications are inconsistent

Fix: 1. Go to Settings > Notifications > ASHP LIVE! and ensure that notifications are enabled. 2. Check if there are any specific settings within... ⇲

Bugs issue

badge scanning feature not working

Fix: 1. Ensure that your camera permissions are enabled for the app by going to Settings > Privacy > Camera and checking ASHP LIVE!. 2. Restart t... ⇲

inability to record CE attendance codes

Fix: 1. Check if there is a specific section in the app for recording CE attendance codes and ensure you are following the correct procedure. 2.... ⇲

duplicate sessions in schedule

Fix: 1. Manually check the schedule for duplicates and remove them if possible. 2. Refresh the schedule by pulling down on the screen to see if i... ⇲

Compatibility issue

limited functionality for poster sessions

Fix: 1. Check if there are any updates available for the app that may enhance functionality. 2. Explore the app for any hidden features related t... ⇲

inconsistent performance across devices

Fix: 1. Ensure that all devices are running the same version of the app and iOS. 2. Restart both devices to refresh their performance. OR 1. I... ⇲

Storage issue

excessive app size

Fix: 1. Go to Settings > General > iPhone Storage and check the size of ASHP LIVE!. If it is large, consider offloading the app to free up space.... ⇲