fix problems on MoneyGram [iphone]

—— Run into issues on MoneyGram? Get help pending when official support gets back to you!

MoneyGram® Money Transfers App

Info:

company: MoneyGram International, Inc.

: https://www.moneygram.com/mgo/us/en/help/contact

: www.moneygram.com

Chat with our AI-based MoneyGram Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes frequently

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the MoneyGram app... »»

Difficult passport scanning

Fix: 1. Ensure you are in a well-lit area to improve the scanning process. 2. Hold your passport flat and steady, and align it within the scannin... »»

UI issue

Cluttered and poorly designed interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function if available to quickly find specific feat... »»

Unclear error messages

Fix: 1. Take a screenshot of the error message and note the steps you took before encountering it. 2. Search the app's help section or FAQ for ex... »»

Payments issue

Inconsistent transaction approval times

Fix: 1. Check your internet connection to ensure it is stable. 2. Review the transaction details to ensure all information is correct, as errors... »»

Delayed refunds

Fix: 1. Check the refund policy in the app to understand the expected time frame for refunds. 2. Monitor your transaction history for updates on... »»

Limited options for cash pick-up

Fix: 1. Use the app to search for nearby locations that offer cash pick-up services. 2. Consider using alternative methods of transfer, such as b... »»

Transaction cancellations without reason

Fix: 1. Review your transaction history to identify any patterns or commonalities in the cancellations. 2. Ensure that all transaction details ar... »»

High fees for cash transactions

Fix: 1. Review the fee structure in the app to understand the costs associated with cash transactions. 2. Consider using bank transfers or other... »»

Limited support for international transfers

Fix: 1. Check the app for a list of supported countries for international transfers. 2. If your destination country is not supported, consider us... »»

Restrictions on sending money to the same person

Fix: 1. Review the app's policies regarding sending limits and restrictions. 2. If you need to send money to the same person frequently, consider... »»

Settings issue

Inability to change transaction details

Fix: 1. Review the app's policy on changing transaction details, as some changes may not be allowed once initiated. 2. If you need to make a chan... »»

Account issue

Account closures without explanation

Fix: 1. Review the app's terms of service to ensure compliance with all policies. 2. If your account is closed, check your email for any communic... »»

Inability to access account after cancellation

Fix: 1. Try resetting your password through the app's login screen if you are unable to access your account. 2. Check your email for any notifica... »»

Support issue

Poor customer service response

Fix: 1. Use the app's support feature to submit a request or inquiry, ensuring you provide all necessary details. 2. Check the app for any live c... »»

Long investigation times for issues

Fix: 1. Keep detailed records of your transactions and any communications regarding the issue. 2. Regularly check the app for updates on the stat... »»

Privacy issue

Discriminatory practices reported

Fix: 1. Document any experiences you have that you believe are discriminatory. 2. Use the app's feedback feature to report your experience, provi... »»

Security issue

Multiple verification steps for familiar transactions

Fix: 1. Ensure that your account settings are optimized for ease of use, such as enabling biometric authentication if available. 2. Familiarize y... »»

Inadequate fraud prevention explanations

Fix: 1. Review the app's security settings and enable any available features for fraud prevention. 2. Familiarize yourself with common fraud tact... »»

Frequent login issues

Fix: 1. Ensure you are entering the correct username and password. 2. Use the 'Forgot Password' feature if you are unsure of your login credentia... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.1%

Bad experience

1.5%

Neutral

1.4%

~ from our NLP analysis of 532,299 combined software ratings.

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Private Data MoneyGram collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Identifiers
- Usage Data
- Diagnostics