fix problems on Short [iphone]

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—— Run into issues on Short? Get help pending when official support gets back to you!

Shortform Daily Book Summaries
Info:
company: Shortform Inc.
: https://www.shortform.com
: www.shortform.com
Chat with our AI-based Short Support
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Audio issue

audio stops unexpectedly

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection, as audio streaming may be interrupted by poor conn... ⇲
 
Search issue

search function limited to library content

Fix: 1. Use keywords: When searching, try using specific keywords or phrases that are likely to yield better results within the library. 2. Explo... ⇲
 
UI issue

navigation returns to top after viewing details

Fix: 1. Use bookmarks: If available, bookmark your place in the library before viewing details to easily return to your previous location. 2. Scr... ⇲

highlight navigation issues

Fix: 1. Use bookmarks: If highlighting is problematic, consider using bookmarks to mark important sections for easy reference later. 2. Restart t... ⇲

poor app design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to become more comfortable with its design and navigation. 2. Use... ⇲

lack of intuitive user interface

Fix: 1. Explore tutorials: If available, look for any tutorials or guides within the app to help you navigate its features more effectively. 2. F... ⇲
 
Customization issue

library lacks variety

Fix: 1. Explore external resources: Consider supplementing your reading with other book summary apps or websites that may offer a wider variety o... ⇲

inability to sort by author

Fix: 1. Use search function: While sorting by author may not be available, you can use the search function to find books by specific authors. 2.... ⇲

no highlighting while listening

Fix: 1. Use manual notes: While listening, take manual notes of important points instead of highlighting directly in the app. 2. Pause audio: If... ⇲
 
Support issue

customer service unresponsive

Fix: 1. Check FAQs: Look for a Frequently Asked Questions section within the app or on their website for common issues and solutions. 2. Use soci... ⇲
 
Payments issue

no refund policy for trial cancellation

Fix: 1. Review terms: Carefully read the terms and conditions regarding the trial to understand the cancellation policy. 2. Set reminders: Use yo... ⇲

subscription auto-renews without notification

Fix: 1. Check subscription settings: Go to Settings > [your name] > Subscriptions on your iPhone to manage your Shortform subscription and turn o... ⇲

no email confirmation for charges

Fix: 1. Check spam/junk folder: Sometimes, confirmation emails may end up in your spam or junk folder, so be sure to check there. 2. Review accou... ⇲

high annual subscription cost

Fix: 1. Evaluate usage: Assess how often you use the app and whether the cost aligns with your usage. If not, consider canceling the subscription... ⇲

difficult to cancel subscription

Fix: 1. Go to Settings: On your iPhone, navigate to Settings > [your name] > Subscriptions, find Shortform, and follow the prompts to cancel. 2.... ⇲

repeated billing issues

Fix: 1. Review subscription settings: Go to Settings > [your name] > Subscriptions to check your billing details and ensure everything is correct... ⇲
 
Bugs issue

inconsistent app performance

Fix: 1. Restart your device: Sometimes, a simple restart can improve overall app performance. 2. Clear background apps: Close other apps running... ⇲
 
Notifications issue

no reminders for trial expiration

Fix: 1. Set manual reminders: Use your phone's calendar or reminder app to set a reminder a few days before the trial expiration date. 2. Check a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.7%

Bad experience
9.3%

Neutral
2.0%

~ from our NLP analysis of 968 combined software ratings.

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Principles In Action

 Private Data Short collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers

  Cost of Subscriptions
  1. Monthly: $23.99 Shortform Monthly Subscription
  2. Annual: $194.99 Shortform Annual Subscription