fix problems on NS International [iphone]

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—— Run into issues on NS International? Get help pending when official support gets back to you!

NS International
Info:
company: NS Internationaal BV
: https://www.nsinternational.com/en
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Loading issue

Tickets do not load in the app

Fix: 1. Clear app cache: Go to your iPhone settings, find the NS International app, and look for an option to clear cache or data. This can help... ⇲
 
Features issue

No option to add tickets purchased outside the app

Fix: 1. Manually keep track: Use a note-taking app to keep track of your tickets purchased outside the app until a feature is added. OR 2. Con... ⇲

Limited functionality

Fix: 1. Explore all features: Take time to explore the app thoroughly to understand its capabilities and limitations. OR 2. Use the website fo... ⇲

No seat map available

Fix: 1. Check for updates: Ensure you have the latest version of the app, as seat map features may be added in updates. OR 2. Use the website:... ⇲
 
UI issue

Difficult to navigate

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's layout and features to understand its navigation better. Look for... ⇲

Calendar picker malfunction

Fix: 1. Restart the app: Close the app completely and reopen it to see if the calendar picker functions correctly after a restart. OR 2. Updat... ⇲

Redirects to mobile website for ticket purchases

Fix: 1. Use the mobile website: If the app redirects you, you can complete your purchase on the mobile website instead. OR 2. Check for app up... ⇲
 
Settings issue

Language settings not available

Fix: 1. Check device language settings: Go to Settings > General > Language & Region and ensure your preferred language is set. The app may defau... ⇲

Cannot add US addresses

Fix: 1. Use a nearby European address: If you have a friend or family member in Europe, consider using their address for ticket purchases. OR... ⇲
 
Account issue

Account setup issues

Fix: 1. Double-check your information: Ensure that all required fields are filled out correctly and that your email address is valid and accessib... ⇲

No access to digital tickets

Fix: 1. Check your account settings: Ensure that your account is set up correctly and that you have purchased tickets that are eligible for digit... ⇲
 
Bugs issue

Inaccurate train times

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the data. This can help load the most current train schedules. OR 2... ⇲

Discount calculation error for multiple travelers

Fix: 1. Manually calculate discounts: Use a calculator or spreadsheet to manually calculate the total cost for multiple travelers to ensure accur... ⇲
 
Notifications issue

No notifications for train changes

Fix: 1. Enable notifications: Go to your iPhone Settings > Notifications > NS International and ensure notifications are enabled for the app. O... ⇲

No updates for delays

Fix: 1. Enable notifications: Make sure notifications are enabled for the app to receive updates about delays. OR 2. Check the official websit... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Check FAQs: Look for answers in the app's FAQ section or on the NS International website, as many common issues are addressed there. OR... ⇲
 
Compatibility issue

NS International only in Dutch

Fix: 1. Use translation tools: Utilize translation apps or services to help navigate the app if it is only available in Dutch. OR 2. Check for... ⇲
 
Login issue

Login issues with certain email formats

Fix: 1. Try a different email: If you are having trouble logging in, try using a different email address that is known to work with other service... ⇲
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 what users are saying
Good experience
98.7%

Bad experience
0.9%

Neutral
0.4%

~ from our NLP analysis of 998 combined software ratings.

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 Private Data NS International collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics