fix problems on AthenaCapture [iphone]

—— Run into issues on AthenaCapture? Get help pending when official support gets back to you!

athenaCapture

Info:

company: athenahealth

: https://www.athenahealth.com/contact-us

: www.athenahealth.com

Chat with our AI-based athenaCapture Support

🛠️ Common athenaCapture Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Extra click at the end slows down workflow

Fix: To streamline your workflow, consider creating a checklist or a standard operating procedure (SOP) that outlines the steps you take when usi... ⇲

No option to continue uploads later

Fix: As a workaround, consider taking photos in batches and saving them in your device's photo library. You can then upload them all at once when... ⇲

Uploads issue

Cannot upload saved photos

Fix: Check if there is an option within the app settings to enable access to your photo library. Sometimes, apps require permission to access sav... ⇲

No option to import existing photos

Fix: If the app does not support importing existing photos, consider using a different app that allows for this functionality. Alternatively, you... ⇲

Freezing issue

Network errors cause app to freeze

Fix: Ensure that your internet connection is stable. You can do this by switching between Wi-Fi and cellular data to see if the issue persists. I... ⇲

UI issue

Photos forced into short and wide aspect ratio

Fix: Check the app settings to see if there is an option to adjust the aspect ratio of the photos taken. If not, consider using a different camer... ⇲

Labeling photos is confusing and ineffective

Fix: Create a standardized naming convention for your photos before taking them. For example, use the patient's name and date to make it easier t... ⇲

Camera issue

Blurry photos taken with the app

Fix: Ensure that the camera lens is clean before taking photos. Use a microfiber cloth to gently wipe the lens to remove any smudges or dirt that... ⇲

Camera fails to focus on text

Fix: When taking photos of text, ensure that you are holding the camera steady and at the correct distance. If the text is too close or too far,... ⇲

Crashes issue

athenaCapture crashes upon launch

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to crash. After restarting, try launching the app aga... ⇲

athenaCapture frequently shuts down

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, consider... ⇲

Compatibility issue

Requires linking patient to photo via computer

Fix: As a workaround, consider keeping a digital log of patient information on your phone or in a note-taking app. This way, you can quickly refe... ⇲

Limited functionality on older iOS versions

Fix: If you are using an older iOS version, consider updating your device to the latest version if possible. This can improve compatibility with... ⇲

Inconsistent scanning performance on newer iPhones

Fix: Ensure that the app is updated to the latest version, as updates often include performance improvements and bug fixes that can enhance scann... ⇲