fix problems on Tock [iphone]

—— Run into issues on Tock? Get help pending when official support gets back to you!

Tock

Info:

company: Tock

: https://www.exploretock.com/help

: www.exploretock.com

Chat with our AI-based Tock Support

🛠️ Common Tock Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tock crashes frequently

Fix: 1. Update the App: Go to the App Store, search for Tock, and check if there is an update available. If so, download and install it. Updates... ⇲

Reservation availability not updated in real time

Fix: 1. Refresh the App: Pull down on the reservation screen to refresh the data. This can help in getting the latest availability. 2. Check Inte... ⇲

Search issue

Difficult to navigate back to previous search results

Fix: 1. Use the Back Button: If available, use the back button in the app to return to previous screens. This is often located at the top left co... ⇲

Inconsistent search functionality

Fix: 1. Use Specific Keywords: When searching, use specific keywords related to the restaurant or type of cuisine to improve search results. 2. C... ⇲

Inability to search by restaurant name directly

Fix: 1. Use Specific Keywords: Try searching with the full name of the restaurant or include the type of cuisine to narrow down results. 2. Check... ⇲

Payments issue

Limited options for gift card redemption

Fix: 1. Check Gift Card Terms: Review the terms and conditions of the gift card on the Tock website or app to understand where and how it can be... ⇲

Glitches issue

Map feature locks on one restaurant

Fix: 1. Zoom In/Out: Try zooming in and out on the map to see if it refreshes and allows you to select other restaurants. 2. Restart the App: Clo... ⇲

Glitches when selecting different restaurants on map

Fix: 1. Zoom In/Out: Adjust the zoom level on the map to see if it resolves the glitch when selecting restaurants. 2. Restart the App: Close and... ⇲

UI issue

Cannot cancel reservations easily

Fix: 1. Navigate to Your Reservations: Go to the 'My Reservations' section in the app, select the reservation you want to cancel, and look for a... ⇲

Confusing user interface

Fix: 1. Explore the App: Spend some time navigating through the app to familiarize yourself with its layout and features. 2. Use Help Section: Ch... ⇲

Support issue

Poor customer support

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that can provide answers to common issues. 2. Email Support: If you need assi... ⇲

Tock does not allow for multiple email logins

Fix: 1. Use a Single Account: Stick to one email account for logging in to avoid confusion. If you need to switch accounts, log out and log back... ⇲

Customization issue

No dark mode option

Fix: 1. Adjust iPhone Settings: Go to Settings > Display & Brightness and switch to 'Dark' mode. This may not change the app, but it can help red... ⇲

Limited filtering and sorting options

Fix: 1. Use Search Bar: Instead of relying on filters, use the search bar to find specific types of restaurants or cuisines. 2. Sort by Popularit... ⇲

Privacy issue

Lack of restaurant information and photos

Fix: 1. Check External Sources: Use other platforms like Yelp or Google to find more information and photos of the restaurants you're interested... ⇲

Freezing issue

Tock freezes or loads a white screen

Fix: 1. Restart the App: Close the app completely and reopen it to see if it resolves the freezing issue. 2. Clear Cache: As mentioned earlier, c... ⇲

Settings issue

No option to add reservations to calendar

Fix: 1. Manually Add to Calendar: Open your calendar app, create a new event, and manually input the reservation details. 2. Use Reminder Apps: S... ⇲

Unclear gift card rules

Fix: 1. Review Terms: Look for the terms and conditions related to gift cards in the app or on the Tock website to clarify any rules. 2. Ask at R... ⇲

Updates issue

No real-time order updates for delivery

Fix: 1. Check Order Status: Manually check the order status in the app under your orders section to see if updates are available. 2. Use Notifica... ⇲

Compatibility issue

Exclusivity of certain restaurants limits options

Fix: 1. Explore Other Restaurants: Use the app to explore other available restaurants that may not be exclusive but offer similar cuisines. 2. Ch... ⇲